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[Rant] How will Eyetech deal with the 'issues' in the A1 against customers?ANN.lu
Posted on 30-Sep-2004 19:43 GMT by Worried A1 owner131 comments
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I have an AmigaOne XE G4. It cost me a lot of money. It's fairly new and covered by warranty. How will Eyetech compensate me for it's 'issues'/design flaws? Will they

a) Offer me a full refund or a new WORKING motherboard as replacement for free? Since it looks like it's a design flaw with the A1 XE motherboard I would GLADLY accept returning my A1 XE and get a motherboard with new design, like Micro A1 with raiser card instead.
b) Give me for free any and all required additional hardware required to get the AmigaOne product fully working, like UDMA IDE on a PCI card? Second best option but I would still know that my expensive hardware is a bit 'crippled' (perhaps a too strong word?) beneath it and I would still worry about more undiscovered issues.
c) Offer me to send in the motherboard for free for them to "patch"? This would not be pleasant since I would be without my AmigaOne for the time this takes
d) Simply sit silent and wait until the warranty expires before acknowledging the problems? NOT acceptable! :-/ I am obviously referring to this thread here on ann:

http://www.ann.lu/comments2.cgi?view=1096454447&category=events&start=1&293

"IDE UDMA works on VIA and Articia on AmigaOne SE / XE / µA1 MK2 (as I demoed) ...
- ... except when the Ethernet chip goes online and is used."

:-(((


"'- We have made a driver for a Silicon Image 680 PCI IDE UDMA133 controller chip, this does UDMA 133 nicely, including when Ethernet is used at full speed.'

Or instead of buying PCI UDMA controller one could buy PCI ethernet card instead? If problem is triggered by on-board ethernet buying PCI ethernet card could be cheaper and easier. (Just thought, I don't know details.)"

"No, the problem is the wiring to the VIA controller on the motherboard. We already tried the external ethernet card with no success. We have been able to patch XE rev 1 boards to get working VIA DMA, but I am still waiting for patch instructions for my rev 2 board before I can verify that the lockup problem is gone on that board too."

">Why? Buggy ethernet driver/chip?

No, a simple error in the design that lead to bus collisions between the ethernet chip and the via chip."

This is a serious question for a serius subject. Before I bought it I had read posts online from corporate officials from Eyetech, Hyperion, Amiga Inc etc and a lot of other respectable personalities in this community and they all ensured there were no problems at all with the hardware. I spent a lot of money to buy this motherboard and I am worried about my investment! I am very curious how this will be handled!

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Comment 1Agima30-Sep-2004 17:47 GMT
Comment 2HammerD30-Sep-2004 18:12 GMT
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Comment 4JoannaK30-Sep-2004 18:31 GMT
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Comment 1860% surcharge for the AmigaOS user's Protection30-Sep-2004 21:23 GMT
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Comment 118Don CoxRegistered user04-Oct-2004 13:01 GMT
Comment 119Anonymous04-Oct-2004 14:22 GMT
Comment 120Sammy Nordström04-Oct-2004 18:55 GMT
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 121 of 131ANN.lu
Posted by Janne on 05-Oct-2004 03:41 GMT
In reply to Comment 120 (Sammy Nordström):
>You've read Alan's explanation. Tell me, is there anything in specific that you think is unreasonable
>about it or do you just think they shouldn't have started the AmigaOne/AmigaOS4 project in the first
>place?

1) I think the notion that "everybody knew" the hardware was beta is unreasonable. It is unreasonable coming from you. It is unreasonable coming from Alan. In my opinion, and your quote from the earlier Alan posting highlights it, the hardware was always considered finished and only software/firmware in development. A lot of time and effort online was put to making sure everyone thought the AmigaOne was working flawlessly. Reading back the postings of the time (from Alan and others), clearly AmigaOne was sold as finished - get it early, you'll get the software later. I think a reasonable person had a reasonable expectation of getting fully functional hardware, just that he would have to wait for the software part to materialize and perhaps needed to upgrade firmware down the road - thus needing the expertise of someone more than a regular user.

2) Two to three years down the road we still don't have that fully functional AmigaOne, and apparently hundreds have been sold. The on board sound does not work. Now the ethernet/IDE combination does not work and Eyetech ruled out fixing it in hardware. This, as well, is unreasonable in my opinion. Entire features, advertised and sold on the premise, are now missing or crippled - and once again we hear that the next generation will be free of these defects. I'm not saying flaws are unreasonable as such (making mistakes is OK and reasonable in a project like this), I'm saying that the flaws must be fixed for those who paid for the boards (at least offered the chance to get them fixed for free, refunded). The on board sound issue was brushed aside, and I'm beginning to think the latest issue might be as well. At least Alan's current recommendation seems to hint to that - hopefully public pressure will change it. (You wouldn't accept any less from Genesi. They did the right thing replacing all those boards with Aprils and April 2's for free.) Perhaps they will be able to fix it in software, but that doesn't bring the on board sound back... and what if the anomaly can't be fixed in software?

3) Do I think the AmigaOne project should not have been started? No. I think many things could have been done differently (by Amiga Inc. to begin with, but also by partners who often sang the official tune), but I'm not blaming or criticising Alan for continuing his efforts. He is obviously working hard with his partners to build a business. Nothing wrong with that. And although I found the Earlybird scheme more than a bit suspect considering realistic estimates of the OS4 release schedule were witheld (I believe they knew or *should have known*) from the buying public, and with all the coupons and stuff from Amiga Inc. still not respected, I think the most serious culprit here, as far as Eyetech are concerned, are the flaws in the hardware. The flaws must be fixed. Some reasonable solution offered. I think this is something that a reasonable person could reasonably expect. Given how e.g. the on board sound issue was handled I'd hate to see a pattern emerging... Please, Eyetech, make it right this time.
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#122 Don Cox #123 Don Cox #130 Sammy Nordström
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List of all comments to this article (continued)
Comment 122Don CoxRegistered user05-Oct-2004 05:11 GMT
Comment 123Don CoxRegistered user05-Oct-2004 05:16 GMT
Comment 124Janne05-Oct-2004 06:39 GMT
Comment 125Anonymous05-Oct-2004 06:40 GMT
Comment 126Andrea Maniero05-Oct-2004 07:35 GMT
Comment 127Anonymous05-Oct-2004 08:26 GMT
Comment 128Don CoxRegistered user05-Oct-2004 09:12 GMT
Comment 129Don CoxRegistered user05-Oct-2004 09:19 GMT
Comment 130Sammy Nordström07-Oct-2004 06:16 GMT
Comment 131Sammy Nordström07-Oct-2004 06:53 GMT
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