| [Rant] How will Eyetech deal with the 'issues' in the A1 against customers? | ANN.lu |
| Posted on 30-Sep-2004 19:43 GMT by Worried A1 owner | 131 comments
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I have an AmigaOne XE G4. It cost me a lot of money. It's fairly new and covered by warranty. How will Eyetech compensate me for it's 'issues'/design flaws? Will they
a) Offer me a full refund or a new WORKING motherboard as replacement for free? Since it looks like it's a design flaw with the A1 XE motherboard I would GLADLY accept returning my A1 XE and get a motherboard with new design, like Micro A1 with raiser card instead.
b) Give me for free any and all required additional hardware required to get the AmigaOne product fully working, like UDMA IDE on a PCI card? Second best option but I would still know that my expensive hardware is a bit 'crippled' (perhaps a too strong word?) beneath it and I would still worry about more undiscovered issues.
c) Offer me to send in the motherboard for free for them to "patch"? This would not be pleasant since I would be without my AmigaOne for the time this takes
d) Simply sit silent and wait until the warranty expires before acknowledging the problems? NOT acceptable! :-/
I am obviously referring to this thread here on ann:
http://www.ann.lu/comments2.cgi?view=1096454447&category=events&start=1&293
"IDE UDMA works on VIA and Articia on AmigaOne SE / XE / µA1 MK2 (as I demoed) ...
- ... except when the Ethernet chip goes online and is used."
:-(((
"'- We have made a driver for a Silicon Image 680 PCI IDE UDMA133 controller chip, this does UDMA 133 nicely, including when Ethernet is used at full speed.'
Or instead of buying PCI UDMA controller one could buy PCI ethernet card instead? If problem is triggered by on-board ethernet buying PCI ethernet card could be cheaper and easier. (Just thought, I don't know details.)"
"No, the problem is the wiring to the VIA controller on the motherboard. We already tried the external ethernet card with no success.
We have been able to patch XE rev 1 boards to get working VIA DMA, but I am
still waiting for patch instructions for my rev 2 board before I can verify
that the lockup problem is gone on that board too."
">Why? Buggy ethernet driver/chip?
No, a simple error in the design that lead to bus collisions between the ethernet chip and the via chip."
This is a serious question for a serius subject. Before I bought it I had read posts online from corporate officials from Eyetech, Hyperion, Amiga Inc etc and a lot of other respectable personalities in this community and they all ensured there were no problems at all with the hardware. I spent a lot of money to buy this motherboard and I am worried about my investment! I am very curious how this will be handled!
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| How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 90 of 131 | ANN.lu |
| Posted by Anonymous on 03-Oct-2004 15:06 GMT | In reply to Comment 89 (Andrea Maniero):
Wow, it looks like Eyetech is going with the "D - option" in the original post, it looks like they will do nothing! I am actually a bit surprised about that, and disappointed, because I thought at least they would offer working UDMA IDE cards for free ...
In most western countries there are special trade laws dealing with corporations doing business with consumers. The corporation is considered an expert (and has superiour knowledge about its products), the consumer is considered plain dumb (and needs special protection by the law when dealing with these "experts").
Eyetech has time after time ensured us all that the Amiga One WORKS FINE and that there are no problems with it at all. But even if they hadn't publically made those ensurances time after time, it wouldn't have mattered, since a corporation is SIMPLY NOT ALLOWED to sell faulty products to consumers. Of course, shit happens, we see that all the time in all areas (car industry, electronics industry, food industry, medicine industry, etc), but then the corporation IS REQUIRED to do something about it, to fix any problems and put it right, and they CAN NOT do it in a way that makes the customers suffer in any way. The corporation is always responsible when dealing with consumers, no exceptions!
BY LAW, Eyetech is required to either correct all the boards sold, provide any extra components needed for it to work properly, or to make proper compensation to the consumers in other ways for their flaws. But the law aside, this would also be THE ONLY DECENT THING TO DO, wouldn't it?
It is clear to me now that Eyetech actually knew very little about the product "they developed". Probably they honestly THOUGHT it was OK, but obviously it wasn't. Perhaps it was OK for other corporations in HW dev business to use as an Articia S development board, but you can simply not sell untested products at great expense to consumers! If Eyetech isn't prepeared to handle this in a proper way - make corrections and/or offer the extra hardware fix and/or compensate in other ways - then they simply HAS NO PLACE IN CONSUMER MARKETS! Saying things like "well, you should have known that our product could have problems, so we won't help you" to consumers is not only un-decent, it's probably even criminal in most countries!
I also want to make a comment to the people in this thread, like Samface etc, who previously so tirelessly proclaimed time after time that the Amiga One was FINE, WORKING and FLAWLESS, but now suddenly turned 180 degrees around and say things like the above "blame yourself, you should have known it probably would have problems" etc - YOU DAMN HYPOCRITES! How can you _POSSIBLY DEFEND_ this, and suddenly call the Amiga One customers "stupid" in various wordings? You have fooled and you have decieved, and now you blame the victims (buying based on your recommendations) for stupidity! HOW CAN YOU POSSIBLY LIVE WITH YOURSELF YOU LOWLIFES?!? |
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