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[News] Misleading Software Hut press releaseANN.lu
Posted on 19-Apr-2002 12:29 GMT by Eyetech Group Ltd36 comments
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We find that the below Software Hut press release is deliberately misleading. Of course we have been in some discussions with Software Hut, as with the other potential dealers. There is no factual basis behind what Software Hut have said about the AmigaOne. Could this be connected with the fact that they didn't order any AmigaOne dealer/developer boards before the cutoff deadline? Could it also be because they weren't happy with the open-distribution model for the AmigaOne (where all dealers can buy at the same price), rather than their usual territorial exclusive import/distribution deals? Or perhaps it is just a product positioning statement to promote Elbox and BPlan products?

We re-emphasise, as on our website, that the developer boards shipping are the same as the consumer release which will be shipped as soon as OS4 is available.

Misleading Software Hut press release : Comment 1 of 36ANN.lu
Posted by 4pLaY on 19-Apr-2002 10:46 GMT
Good now thats settled! lets hope it dosent turn into a long treadh again ;)
Misleading Software Hut press release : Comment 2 of 36ANN.lu
Posted by Anders Kjeldsen on 19-Apr-2002 11:19 GMT
In reply to Comment 1 (4pLaY):
Oh, you wish!! :)
Misleading Software Hut press release : Comment 3 of 36ANN.lu
Posted by Joe Vidueira on 19-Apr-2002 12:01 GMT
In reply to Comment 2 (Anders Kjeldsen):
Way to go, Software Hut! Great way to build trust with customers!
Misleading Software Hut press release : Comment 4 of 36ANN.lu
Posted by Ralph on 19-Apr-2002 12:43 GMT
In reply to Comment 3 (Joe Vidueira):
Or does Eyetech mislead us?
Misleading Software Hut press release : Comment 5 of 36ANN.lu
Posted by DaveW on 19-Apr-2002 12:44 GMT
In reply to Comment 4 (Ralph):
Dont mislead us on that.
Misleading Software Hut press release : Comment 6 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 13:35 GMT
In reply to Comment 3 (Joe Vidueira):
I received the Software Hut newsletter by email and discarded their statements as simply being out-of-date or mis-informed. I remember at the time that the remarks about the A1 dev board seemed a little out of line and possible harmfull to Eyetech, but put it down to the fact that "Joe" doesn't read ANN much... or if he does he only reads the comments from MorphOS fans ;)
IF it transpires that this was a subversive attempt to undermine the AmigaOne [did DaveW say something in another thread about possible better proffit margins on a mediator/bplan??? :) ] and Software Hut don't sent a correction to their email-customer address list then they can kiss my AmigaOne order goodbye. They may be my "local" dealer, but I rather spend a little extra and import a board from Eyetech or Power Computing if those companies are "positively" supporting the product.
Of course, this could simply be a storm in a tea-cup and Joe just made a stupid mistake.
Misleading Software Hut press release : Comment 7 of 36ANN.lu
Posted by MadGun68 on 19-Apr-2002 13:49 GMT
"..that the developer boards shipping are the same.."
Hmm. I'd like a little elaboration on that from Eyetech.
Misleading Software Hut press release : Comment 8 of 36ANN.lu
Posted by Annonymus on 19-Apr-2002 14:04 GMT
In reply to Comment 6 (Darrin):
The statements from Hut are deliberate it sounds to me.
Sour grapes to say the least. When the Community least needs such bad posts.
There are many other sources for Amiga One.
Misleading Software Hut press release : Comment 9 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 14:09 GMT
In reply to Comment 7 (MadGun68):
Eyetech have stated numerous times on the AmigaOne mailing list that the ONLY difference between the dev board and the full production board is the ROM. Remember, the dev board was for people who wished to assist Hyperion with debugging OS4 prior to it's full release. When OS4 is finalised and the production boards are released then the dev board users will get their new ROM and a discounted OS4 (or was the mobo discounted? Either way I think they will save about $50/Euros/Puruvian pobble-beads/whatever).
Misleading Software Hut press release : Comment 10 of 36ANN.lu
Posted by redrumloa on 19-Apr-2002 14:18 GMT
I'd hate to think Software Hut has a hidden agenda. I've always liked dealing with them. Their prices are high, but this is the Amiga market. Maybe the profit margin is too low on the A1G3 for their liking? I mean they must make $400 profit on each CS-PPC card sold(I am guessing here looking at overseas prices).
Misleading Software Hut press release : Comment 11 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 14:30 GMT
In reply to Comment 10 (redrumloa):
The prices may have something to do with his sources too. I remember when I tried to buy a Power Tower for my A1200 from Software Hut... I checked out his prices and then went to Power Computing and found I could purchase the Tower, Flyer Gold, SCSI L-adapter and a few other odd-n-sods for the same price. I wrote Joe an email on what I thought of his prices and he flipped... with Power!!! It seemed that he would purchase his Power Towers in bulk from the UK, but Power were selling the tower to ME for LESS then they were selling them to HIM. He CC'ed me in his emails to Power while they sorted it out with the net result that Power increased my order price by 40 quid as "their website pricing had a bug in it". I asked Power if this mysterious error had anything to do with me "grassing" them to Joe... "Absolutely not!!!". Bollocks ;)
Joe has also been good (and fast) at answering technical questions regarding his products via email. I've always thought of Software Hut as being one of the "good guys" - it would be a shame if this wasn't true. Mind you, I don't think I'll trust Software Hut for any "technical infomation" on the AmigaOne after this incident ;)
Misleading Software Hut press release : Comment 12 of 36ANN.lu
Posted by MadGun68 on 19-Apr-2002 14:41 GMT
In reply to Comment 9 (Darrin):
No no. I wasn't referring to the differences of the motherboards. That's been gone over and over again, and I do understand that. I've quoted more of it this time, capitalising what I was referring to.
"We re-emphasise, as on our website, that the developer boards SHIPPING are the same as the consumer release which WILL BE SHIPPED as soon as OS4 is available."
It's basically being said that the developer boards are shipping, which is what I'm curious about.
MG
Misleading Software Hut press release : Comment 13 of 36ANN.lu
Posted by Ralph on 19-Apr-2002 14:43 GMT
What is misleading in Software Hut newsletter?
Software Hut write: 'As of yet the developer boards are not shipped.'
Are these boards shipped? No...
Software Hut write: 'The developer board is only for those interested in developing and betatesting OS4'.
Eyetech were saying the same up to now...
Software Hut write: 'It is not even assured this board will work with the final release of OS4...'
If Hyperion had not received the board, how can we be sure...?
I think... if anyone is misleading others here it is Eyetech, not Software Hut...
Misleading Software Hut press release : Comment 14 of 36ANN.lu
Posted by Annonymus on 19-Apr-2002 14:50 GMT
In reply to Comment 13 (Ralph):
And what pray tell is Eyetech's motivation?
Misleading Software Hut press release : Comment 15 of 36ANN.lu
Posted by Graham on 19-Apr-2002 14:55 GMT
In reply to Comment 13 (Ralph):
Softhut wrote: "and the fact that the Amiga One production board will be much different [to the development board]"
What part of that do you have difficulty reconciling with:
Eyetech: "the developer boards shipping are the same as the consumer release"
Learn to read. Softhut wrote something incorrect, more likely by mistake. But why are you using it to attack Eyetech, etc, all the time? What is YOUR purpose with all these anti-Eyetech posts?
Misleading Software Hut press release : Comment 16 of 36ANN.lu
Posted by Annonymus on 19-Apr-2002 14:59 GMT
In reply to Comment 15 (Graham):
".....Softhut wrote something incorrect, more likely by mistake...."
More likely by design
Misleading Software Hut press release : Comment 17 of 36ANN.lu
Posted by DaveE on 19-Apr-2002 15:00 GMT
In reply to Comment 13 (Ralph):
"The developer board is only for those interested in developing and beta testing OS 4 and is intended for only the most technically savvy people. It is not even assured this board will work with the final release of OS 4 or other applications that will be running on the production models of the Amiga One. With that in mind and the fact that the Amiga One production board will be much different"
Er, it's that statement that's the problem- it's rot. The dev board is different only in the ROM. The end. There's no WAY OS 4 won't work with Amiga One, because then....nobody will buy OS4. The whole point of the AmigaOne is that it has to ship with AOS 4. What's the point of buying a computer with motherboard if the OS doesn't work with it? THAT's what's misleading. AOS4 will work with the Eyetech AmigaOne. It's like saying...Microsoft Windows XP SE may not work with x86 processors. So, think what you're saying...
Misleading Software Hut press release : Comment 18 of 36ANN.lu
Posted by Ralph on 19-Apr-2002 15:14 GMT
In reply to Comment 17 (DaveE):
Sleep well, boy...
Misleading Software Hut press release : Comment 19 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 15:47 GMT
In reply to Comment 12 (MadGun68):
Sorry :)
Misleading Software Hut press release : Comment 20 of 36ANN.lu
Posted by Leki on 19-Apr-2002 15:57 GMT
In reply to Comment 18 (Ralph):
Ralph go back to www.inn.lu (idiot network news) as your dumb posts will be useful on that site
Misleading Software Hut press release : Comment 21 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 15:59 GMT
In reply to Comment 18 (Ralph):
Ohhhh Ralph - you're so SCARY!!! W@nker.
Q. How many Ralphs does it take to change a lightbulb? One - he justs holds the bulb in the fixture and waits for the world to revolve around him.
Misleading Software Hut press release : Comment 22 of 36ANN.lu
Posted by Leki on 19-Apr-2002 16:02 GMT
In reply to Comment 12 (MadGun68):
The dev boards should be shipping on the 22nd of april......and ill be getting one of them :)
Misleading Software Hut press release : Comment 23 of 36ANN.lu
Posted by Lars Nelson on 19-Apr-2002 16:03 GMT
In reply to Comment 7 (MadGun68):
> "..that the developer boards shipping are the same.."
> Hmm. I'd like a little elaboration on that from Eyetech.
Um, the same? Eyetech should wait until they are
shipping the end-user boards before they claim what
they are.
- Lars
Misleading Software Hut press release : Comment 24 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 16:09 GMT
In reply to Comment 23 (Lars Nelson):
>>Eyetech should wait until they are shipping the end-user boards before they claim what they are.
Why? Software Hut didn't wait for the boards to ship before they released a statement. Why shouldn't Eyetech defend/promote/correct statements when it comes to THEIR product. After all, the board has been shown, the specs are avaialble on the Eyetech website and orders have been taken.
Misleading Software Hut press release : Comment 25 of 36ANN.lu
Posted by mike on 19-Apr-2002 17:54 GMT
In reply to Comment 24 (Darrin):
>>Eyetech should wait until they are shipping the end-user boards before they claim what they are.
>Why?
Because Eyetech are the ones pointing out that there's a difference between "developer boards" and "user boards" in the first place. If there really is no difference, why are they making that distinction.
All I see Software Hut doing is responding to people that were asking for Amiga One boards. And in response, they said, "we're waiting for the user boards". I don't see what's wrong with this.
In fact, if you look on Eyetech's site, they say almost exactly the same things.
---
http://www.eyetech.co.uk/addbar.php?Address=/NEWS/AMIGA001.HTM
"A limited number of developer/dealer AmigaOneG3-SE boards will be available for delivery in April to those placing orders by midnight on Sunday 24th March GMT. These will be fully functional and tested boards identical to those produced in the first production runs. These developer systems will be shipped with Linux PPC and UAE PPC on CD (for you to install) and a beta version of OS4.0 will be available for download from the Hyperion website - to board purchasers - from the Hyperion website. Eyetech will not be offering any direct support for the installation of Linux PPC or UAE PPC except via our website pages. If you feel that this task may be beyond your capabilities then please do not order the developers board - it is not meant for you."
---
OK, Eyetech say, themselves, that the developer board will not come with the same level of support or software that the production boards will come with. And, they say that they developer boards are for people who know what they're doing.
In other words, don't buy it if you don't know what you're doing.
Further, they say that, "The main production run order will be placed by us when Hyperion have told us that they can commit to release OS4 as an end user product". In effect, they are pointing out that they aren't even committed to the "production run" until OS 4 is complete. As of yet, it isn't, so how do they know its going to work?
Throw in all the oddball stuff about firmware updates, piracy prevention dongles, and the like, and is it any wonder why Software Hut would rather just wait for the real thing rather than buy up a bunch of "developer" boards that will require some sort of update and a higher level of customer support to work (assuming OS 4 ships at all).
Software Hut has been more than helpful and professional to me in the past. What they're saying makes sense, both from a business standpoint and for users who might get stuck with unforseen headaches if they buy a "developer" AmigaOne and expect to get a "Production" AmigaOne.
Frankly, I don't see what Eyetech's gripe is. They say as much on their own site.
Misleading Software Hut press release : Comment 26 of 36ANN.lu
Posted by Darrin on 19-Apr-2002 18:20 GMT
In reply to Comment 25 (mike):
Don't take this the wrong way Lars, but if you HONESTLY DON'T understand what Eyetech's gripe is then your grasp of English isn't as good as it appears to be...
>>Because Eyetech are the ones pointing out that there's a difference between "developer boards" and "user boards" in the first place. If there really is no difference, why are they making that distinction.
There IS a difference... it's the ROM chip, only the ROM chip and nothing else but the ROM chip. Eyetech rightly point out this difference and inform the people who may order the board that this ROM will be upgraded later with the release of OS4.
>>All I see Software Hut doing is responding to people that were asking for Amiga One boards. And in response, they said, "we're waiting for the user boards". I don't see what's wrong with this.
Are we reading the same Software Hut post? Software Hut say a lot more than that... and they also state that OS4 may not even run on the AmigaOne and that, my friend, is bollocks.
>>In fact, if you look on Eyetech's site, they say almost exactly the same things.
>>http://www.eyetech.co.uk/addbar.php?Address=/NEWS/AMIGA001.HTM
>>"A limited number of developer/dealer AmigaOneG3-SE boards will be available for delivery in April to those placing orders by midnight on Sunday 24th March GMT. These will be fully functional and tested boards identical to those produced in the first production runs. These developer systems will be shipped with Linux PPC and UAE PPC on CD (for you to install) and a beta version of OS4.0 will be available for download from the Hyperion website - to board purchasers - from the Hyperion website. Eyetech will not be offering any direct support for the installation of Linux PPC or UAE PPC except via our website pages. If you feel that this task may be beyond your capabilities then please do not order the developers board - it is not meant for you."
Read the Software Hut post AGIN and then read they EYETECH post AGAIN and it should be obvious that they ARE NOT SAYING THE SAME THING. It's not even close.
>>OK, Eyetech say, themselves, that the developer board will not come with the same level of support or software that the production boards will come with. And, they say that they developer boards are for people who know what they're doing. In other words, don't buy it if you don't know what you're doing.
Exactly, it's a dev board. One of it's purposes it to debug OS4 so it obviously cannot come with it, but OS4 will be delivered (with the ROM) to the purchasers of the board when it is released.
>>Further, they say that, "The main production run order will be placed by us when Hyperion have told us that they can commit to release OS4 as an end user product". In effect, they are pointing out that they aren't even committed to the "production run" until OS 4 is complete. As of yet, it isn't, so how do they know its going to work?
Because it's working on CyberstormPPC cards. The dev boards then go to Hyperion where the code is changed for the AmigaOne board and then passed to the dev board users. When Hyperion is happy with the performance, Eyetech place their order for the main production run and Hyperion release their "gold" version of OS4. Obviously Eyetech are not going to order the main production run of A1 boards in advance because computer technology is the one thing that seems to defy inflation. Order 50,000 mobo's now at $400 each only to find that one month later they could have bought them for $350 each AND got a faster processor...
>>Throw in all the oddball stuff about firmware updates, piracy prevention dongles, and the like, and is it any wonder why Software Hut would rather just wait for the real thing rather than buy up a bunch of "developer" boards that will require some sort of update and a higher level of customer support to work (assuming OS 4 ships at all).
Fine, software Hut didn't want to mess with developer boards. That's not the issue. The issue is that they stated a load of bull about the dev board. If they didn't know the facts and were not interested in selling it then why mention it at all???
>>Software Hut has been more than helpful and professional to me in the past. What they're saying makes sense, both from a business standpoint and for users who might get stuck with unforseen headaches if they buy a "developer" AmigaOne and expect to get a "Production" AmigaOne.
If Software hut don't sell the dev AmigaOne then how can any of their customers get confused? Once again - if teh don't sell it then don't talk about it. Now you do mention it "making sense from a business standpoint"... what exactly? Do you mean undermining the products you don't stock in order to push the products you do? Yes, that make sense. Go to a GM car dealer and he'll tell you all Ford cars are crap (mind you, he's right).
>>Frankly, I don't see what Eyetech's gripe is. They say as much on their own site.
Re-read the Software Hut newsletter, re-read Eyetech's website... and NO THEY DON'T.
Regards,
Darrin
Misleading Software Hut press release : Comment 27 of 36ANN.lu
Posted by coldfire on 20-Apr-2002 01:15 GMT
In reply to Comment 17 (DaveE):
Okay...let me get this straight. No one has yet received a developer board. No one has received a production board. Despite this everyone KNOWS that there is no difference between the two?? hehe....you may be wrong but you may be right. :)
I know Software Hut has always been great for me to deal with....for years and years. I know eyetech has a good rep as well. Too bad to see them tear away at each other but I guess it's getting down to the scraps in the amiga retail market.
coldfire
Misleading Software Hut press release : Comment 28 of 36ANN.lu
Posted by Anonymous on 20-Apr-2002 01:45 GMT
In reply to Comment 27 (coldfire):
Oh Jesus!
Look Eyetech have one of these boards. It's their fucking product, if they say there is no difference then their is no difference!!!!
How paranoid can the Amiga comunity get (please don't answer!)??
Misleading Software Hut press release : Comment 29 of 36ANN.lu
Posted by priest on 20-Apr-2002 05:20 GMT
2/3 of the SW hut newsletter is full of lies/false information, I just wonder why. Lie paragraph/part starts with: "It is not even assured ..." and continues to the end of AmigaOne information part.
Eyetech has clearly said that developer boards are the same as the production models. But you'll need to upgrade the ROM to get it run OS4. Developer boards will be used for OS4 development, so 100% compatibility is unavoidable (IMO).
Misleading Software Hut press release : Comment 30 of 36ANN.lu
Posted by priest on 20-Apr-2002 06:31 GMT
In reply to Comment 29 (priest):
With this: "2/3 of the SW hut newsletter" I meant 2/3 of the AmigaOne part.
Misleading Software Hut press release : Comment 31 of 36ANN.lu
Posted by amigammc on 20-Apr-2002 13:00 GMT
In reply to Comment 13 (Ralph):
Here we go, I was waiting for a post like this...
>What is misleading in Software Hut newsletter?
Mostly everything
>Software Hut write: 'As of yet the developer boards are not shipped.'
>Are these boards shipped? No...
They are being shipped, the order has been placed on March 26th IIRC, and shipping would happen in the second part of April
>Software Hut write: 'The developer board is only for those interested in >developing and betatesting OS4'.
>Eyetech were saying the same up to now...
Not entirely true, Eyetech said that they won't provide technical support for who wants to run software on this boards, but if you have a little of know-how you can purchase them and use to with Linux until OS4 is out. I don't like the "only" part up there in the sentence. If Eyetech wanted only developers and beta testers to order it it would have closed the ordeing to registered developers only, they left it open for anyone to order.
>Software Hut write: 'It is not even assured this board will work with the >final release of OS4...'
>If Hyperion had not received the board, how can we be sure...?
Do you need a road to be sure that a new car will run on it?
All Hyperion needs is specifics
>I think... if anyone is misleading others here it is Eyetech,
>not Software Hut...
Sure, then you can go ahead and trust everything SH says and nothing Eyetech says, we'll laugh after...
Oh, you forgot the part where SH says that the first batch boards will be very different from the boards that will follow; and what about "developer board is [...] intended for only the most technically savvy people" - Gee, I guess you need to be a rocket scientist and have only astrophysics friends to be able to install Linux on one of those boards.
If these are not misleading statements I don't know what they are...
Misleading Software Hut press release : Comment 32 of 36ANN.lu
Posted by amigammc on 20-Apr-2002 13:07 GMT
In reply to Comment 23 (Lars Nelson):
>Eyetech should wait until they are
>shipping the end-user boards before they claim what
>they are.
ROTFL!!!!
Tell Microsoft they should have waited until WindowsXP shipped before starting talking about it, or even the X-Box.
Misleading Software Hut press release : Comment 33 of 36ANN.lu
Posted by coldfire on 20-Apr-2002 23:00 GMT
In reply to Comment 28 (Anonymous):
yes of course...if eyetech says there is no difference then there is no difference...except....well.....has anyone actually seen a functioning board yet? But wait...maybe there is no difference now that I think about it.... :)
coldfire
Misleading Software Hut press release : Comment 34 of 36ANN.lu
Posted by anarchic_teapot on 21-Apr-2002 10:33 GMT
In reply to Comment 33 (coldfire):
"Has anyone seen a functioning board yet?"
Oh yes. Quite a few of us, and some have even played with it.
Of course, it was running TurboLinux, not AOS4.0 - for obvious reasons - but it functions. Rather well and rather fast, too.
Misleading Software Hut press release : Comment 35 of 36ANN.lu
Posted by coldfire on 21-Apr-2002 22:16 GMT
In reply to Comment 34 (anarchic_teapot):
Okay...so I suppose that is the developer board. And it should be exactly the same as the production board except for the ROMS. Well...time will tell.
coldfire
Misleading Software Hut press release : Comment 36 of 36ANN.lu
Posted by Anonymous on 22-Apr-2002 15:36 GMT
In reply to Comment 22 (Leki):
Shipping today? Ho ho ho. As a reward for having such a good sense of humor here are some quotes.
"Manufacture of production AmigaOne 1200 boards will now start in
mid September, and be released for distribution as soon as OS4.0 is
signed off for release in early October."
"Amiga has over 3,000 developers creating applications for the new Amiga"
"AmigaOS 4.2 on schedule for release Summer of 2001"
Anonymous, there are 36 items in your selection
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