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[Rant] My AmigaOne ExperienceANN.lu
Posted on 06-Oct-2003 15:31 GMT by Joe (Edited on 2003-10-09 10:04:34 GMT by Christian Kemp)151 comments
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Read at your own risk. [ Please also read Alan M Redhouse's side of the story. - CK ] Hello there. Heres some good things to say to all you chirpy AmigaOne owners. I ordered a G3SE in November 2002 and it arrived Christmas eve. It wouldnt work from the start. Oh what a fun christmas that was. After a day of owning it I felt like smashing it to pieces. Nothing would boot whatsoever and when it did get so far it would crash at the logon screen. I called Eyetech and they sorted it out. After a while they switched it to KDE.

Next set of problems. Instability. I tried everything and nothing would resolve. The machine was basically unusable, it was logging out randomly. I posted on sites like this for help and didnt get much really. Then it wouldnt even boot KDE after a while for some reason, so I tried a re-install. Then it decided not to read any CD's. I just left it there gathering dust, too stressful to even think about to be perfectly honest.

Fast forward to about 3 weeks ago, I called Eyetech and explained about the constant problems. They said if I replaced the ROM chip and installed Debian instead of Suse it would make things better. I explained to them on the phone, I am a bit of a novice and dont really know how to do this. "Well the instructions are very clear" they say. I say "Well could I just send it back. I dont really know what I'm doing here and I dont want to make things worse". The phone conversation ends.

As I'm getting prepared to post the whole thing off I recieve an envelope from Eyetech which apparently contains a ROM puller and a ROM chip. We did not spot this at the time. There were instructions saying you need a paperclip (not a rom puller) so we got our paperclip and got prepared to remoev the "ROM". The instructions were very clear indeed... right. The photograph supposedly illustrating how to remove the ROM properly is somewhat poor quality and the mans finger is completely covering the ROM chip, thus making it impossible to see which part to remove (like I said on the phone, were novice). After trying hard to remove the thing we ended up removing the ROM chip AND the socket and most of the pins. We knew instantly the motherboard was now well and truly ####ed. We call Eyetech and they say there is nothing we can do now. After that we discover the ROM chip and puller hidden in a tiny sponge on the back of the envelope, with the replacement ROM (if we had seen this we would have known which exact part to remove).

As you can imagine I am furious with this, after 10 months of sheer hell from investing in the new "Amiga" computer, I am over £900 down, not going to get a penny back really and I feel like smashing the thing up.

Such a thing as this is what has driven me more and more away from the Amiga community.

One furious ex-Amigan.

My AmigaOne Experience : Comment 51 of 151ANN.lu
Posted by Stew on 06-Oct-2003 22:38 GMT
In reply to Comment 42 (itix):
Of course, Worms!

Looks like he was treated pretty well after all. Perhaps Mr. Redhouse could offer a repair ect.. for a nominal charge, just for customer relations. Kinda hard now though with bridges on fire.
Maybe send him a 450mhz PIII board for S&H ;)

Stew
My AmigaOne Experience : Comment 52 of 151ANN.lu
Posted by JoannaK on 06-Oct-2003 22:49 GMT
In reply to Comment 44 (Alan M Redhouse):
Hi Mr Redhouse .

If he's really so hopeless, had it not be easier to offer him a full
refund and try to explain his parent's he's not auitable to use such
delicate creation as Amigaone?

I know there is/was dire need to sales, but without OS4 (or nice
preinstalled linux + good firmware) it was not a toy to be give to
kids.
My AmigaOne Experience : Comment 53 of 151ANN.lu
Posted by Anonymous on 06-Oct-2003 22:58 GMT
In reply to Comment 52 (JoannaK):
Please reread your comment and please please state that it is fair.
My AmigaOne Experience : Comment 54 of 151ANN.lu
Posted by NeRP on 06-Oct-2003 23:12 GMT
In reply to Comment 52 (JoannaK):
>Hi Mr Redhouse .
>
>If he's really so hopeless, had it not be easier to offer him a full
>refund and try to explain his parent's he's not auitable to use such
>delicate creation as Amigaone?
>
>I know there is/was dire need to sales, but without OS4 (or nice
>preinstalled linux + good firmware) it was not a toy to be give to
>kids.


This quote is what is normally referred to as "clutching at straws".

Give it up Joanna.
My AmigaOne Experience : Comment 55 of 151ANN.lu
Posted by JoannaK on 06-Oct-2003 23:52 GMT
In reply to Comment 54 (NeRP):
Go see Aone mailing list (yahoo archives) from year ago (or so) and
you'll see relevance to all this. :)
My AmigaOne Experience : Comment 56 of 151ANN.lu
Posted by ehaines on 07-Oct-2003 01:52 GMT
In reply to Comment 55 (JoannaK):
What relevance? I've also got one of those early systems (G3SE), and I'm
afraid the fault doesn't lie with Eyetech in any way. Sorry to the standard
Eyetech-bashers, who can't put aside their stupid blind hate to see the
truth when it is stated as plain as can be. Very sad.

BTW, it was actually some of the later XE boards that shipped with protected
ROMs; as far as I know, all or almost all of the SE boards can be flashed
easily enough. That's what I did with mine. It's "simpler," physically, to
just swap chips but more dangerous, obviously!
My AmigaOne Experience : Comment 57 of 151ANN.lu
Posted by the man in the shadows on 07-Oct-2003 02:00 GMT
Hey Joe,

If you live in the Kansas City Missouri area, send me a private message on Amiga.org and I can direct you to a great person here locally to fix the ROM socket at an extremely reasonable price. The guy saved a dead A4000 for only $28 and the cost of the new surface mount chip. I think he's even worked on PPC boards as well, but don't quote me on that. The guy knows what he's doing though.

Oh, duh. £900... Not in Kansas are ya Toto? Sorry to bother, doing what I can to help. I completely understand the frustration though. My brain child A4000 project gave up the ghost almost 4 years ago and I'm still itching to get a new system but waiting for both OS4 and the final release of MorphOS to compare the two before I jump on either.

Kent @ AO
My AmigaOne Experience : Comment 58 of 151ANN.lu
Posted by Rich Woods on 07-Oct-2003 02:07 GMT
In reply to Comment 26 (MarkTime):
Probably what Eyetech should have done is said - send us the board and we'll take a look at it and repair it if repairable at a appropriate fee. (Or even free if they wanted to make the customer happy - even if it might have been his fault).

£900 = $1200?

All these negative comments - I haven't heard one that said he spent the money to help Amiga and its developers.

A little kind compassion for a guy who messed with something he didn't know what he as messing with.

We all have done it at some time or another...
My AmigaOne Experience : Comment 59 of 151ANN.lu
Posted by NeRP on 07-Oct-2003 02:22 GMT
In reply to Comment 58 (Rich Woods):
>All these negative comments - I haven't heard one that said he spent the money >to help Amiga and its developers.
>
>A little kind compassion for a guy who messed with something he didn't know >what he as messing with.
>
>We all have done it at some time or another...

Sure, but we blame ourselves for our own stupidity, not someone else
My AmigaOne Experience : Comment 60 of 151ANN.lu
Posted by Rich Woods on 07-Oct-2003 02:34 GMT
In reply to Comment 44 (Alan M Redhouse):
Posted by Alan M Redhouse (195.92.194.15) on 06-Oct-2003 23:05:49

@joe aka Mike Powell

Mike

I don't usually comment on ann, but I must make an exception in your case to put the record straight, as you seem to have been somewhat economical with the truth in your frustrated need to find someone to blame for your misfortunes.
------------
Well good to hear BOTH sides of the story!
-----------

First we managed to get your A1 system to you for Christmas, against considerable odds and with a fair bit of overtime required, after some significant pressure from your mother. We explained the nature of the 'earlybird' systems to her, but she was insistant that you were a computer whizz and knew what you were doing. The system was fully installed and working when it left us.
---------------
I find it hard to believe Mr. Redhouse would err "throw the bull" so to speak.
---------------

Between Christmas and New Year I noticed that you were complaining on amiga.org that it was not working, but again under a psuedonym making it hard to track you down, particularly as you didn't bother to email us directly. After finding out who you were I rang you and arranged for one of our engineers to visit you, a 300 mile round trip, to sort it out, without any charge. Somehow the linux swap file had got corrupted and our engineer reinitialised it, showed you how to use it and left it in a working state.

----------------------
An engineer - a 300 mile round trip - I guess at this point they were losing money on this deal - but doing the "Commodore Gold Service" repair- (how innovative at the time Commodore started this!) - this is REALLY going beyond customer service. And a reason Eyetech should be supported.
------------------

Three weeks ago your dad rang up and I spoke to him. He said you had lost interest and wished to sell the A1, but needed to show the prospective purchaser that it would boot into Linux properly first. He asked what was the cheapest way to achieve this, and we discussed sending it back to us. I explained to him, and you when you came to the phone, that although we were perfectly happy to do this there is always a risk that something will come dislodged in transit, or worse, damaged. I said that things had moved on since you purchased your Earlybird system and that we were now shipping the systems with Debian Linux and updated firmware. We discussed would have to be done at your end to update your sytem, and that if it was beyond your or his capabilities it is somthing that any competant local PC shop could do in a matter of minutes. We agreed that we would send you a new firmware chip and instructions on how to remove it, a new set of Debian disks and the installer CD, and the latest Quickstart guide (all without charge). You were to either change the ROM and install Debian yourselves, or pay a local PC shop to do it
for you.
-----------------
Sounds like their customer support has the times, dates and incidents all written down. Can't complain about that!
---------------

We received a phone call from your dad today saying that you had asked him to pull the ROM, but that he had not really known what he should be doing. He told me that he had attempted to - and with the aid of a small screwdriver used as a lever - succeeded in pulling the ROM socket off the PCB, complete with attached -------------
Opps - didn't get it under the chip but the rom socket himself - BAD MOVE!
-------------
surface mount tracks. I told him that this in my view would not be a practicable repair operation on a multilayered board such as the A1.

I am sorry that you have had this bad luck, and can understand your frustration, but I believe that we have given you good customer service over the period of ownership of your AmigaOne. I think that it is grossly unfair for
you to imply otherwise, or to imply that your lack of satisfaction with the system you purchased is caused by anything other than your own lack of ability with Linux. As others on this list have pointed out we clearly state on our website that 'if you want a switch-on-and-go system the earlybird offer is not for you'.

Alan M Redhouse
--------------------
I don't think anyone can fault Eyetech at this point. They have provided EXCEPTIONAL customer service.
My AmigaOne Experience : Comment 61 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 03:05 GMT
In reply to Comment 60 (Rich Woods):
"Commodore Gold Service" Ruled. I wish it was the standard.
My AmigaOne Experience : Comment 62 of 151ANN.lu
Posted by Hagge on 07-Oct-2003 05:36 GMT
Damn i feel so sad for you :(

I think Eyetech should have fixed the faulty hardware and not made you do it yourself to begin with. Secondly I don't understand why they sell the hardware when the OS isn't available and noone knows when it will be. But I suppose at the time it was wellknown AmigaOS wasn't available for the time so you can't blame Eyetech for that. Just so bad (and stupid) that people actually buy that expensive hardware then they can't run the os they want to anyway. Guys, please stop supporting this damn joke, get yourself a macintosh or the pegasos instead, or even an x86.

I don't know what you should do in the current situation since you trashed the socket yourself but I don't understand why Eyetech couldn't take the mobo back and fix it / give you a refund.

Something makes me belive that if this had happened to a pegasos owner bbrv would replace it just on good will, something Eyetech should do aswell.

I wish you a lucky ending on this and hope that it will get fixed in some way. I don't think say dell for example would tell it's costumers "oh, we fucked up, the hardware is broken, but we'll send you this chip and you can switch it yourself", and then we aren't talking about redicolusly expensive hardware either. How much of the 900 £/$/€ was spent on the motherboard and how much in the rest of the computer?
My AmigaOne Experience : Comment 63 of 151ANN.lu
Posted by Hagge on 07-Oct-2003 05:39 GMT
Joe:
As soon as the Pegasos II arives, you could get a replacement Pegasos I for 99€.
I do understand you don't want to spend even more money but atleast you'll get working hardware and an OS then.

Eyetech/Hyperion/Amiga inc:
Please go bancrupt or whatever else makes your companies die already, k? thnx!
My AmigaOne Experience : Comment 64 of 151ANN.lu
Posted by IanS on 07-Oct-2003 05:42 GMT
In reply to Comment 62 (Hagge):
>> I think Eyetech should have fixed the faulty hardware and not made you do it yourself to begin with.

I thought they sent an engineer round to fix it for him for free!

And THEN they were told that staticman was a computer whizz and there's no need to send the roms back, because they could do the replacement.

But then I guess anybody involved in the AmigaONE/OS4 system must be guilty of something, by definition, right?

IanS
My AmigaOne Experience : Comment 65 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 05:45 GMT
In reply to Comment 62 (Hagge):
Why don't you read the whole thread before posting? I'd say that Eyetech did
most that you can expect from a company but apparently you failed to read
both sides of the story before posting.
My AmigaOne Experience : Comment 66 of 151ANN.lu
Posted by IanS on 07-Oct-2003 05:47 GMT
In reply to Comment 63 (Hagge):
@Hagge

I wasn't goint to say this quite so bluntly... but your last comment makes you look like a trolling idiot. You DONT know both sides of the story, you DONT know the actual facts - yet you're prepared to judge Eyetech purely on the basis of their relationship with Amiga Inc?

Pretty pathetic if you ask me.

Ian
My AmigaOne Experience : Comment 67 of 151ANN.lu
Posted by bennymee on 07-Oct-2003 05:54 GMT
In reply to Comment 63 (Hagge):
Eyetech/Hyperion/Amiga inc:
Please go bancrupt or whatever else makes your companies die already, k? thnx!


We're impressed.
My AmigaOne Experience : Comment 68 of 151ANN.lu
Posted by Joe "Floid" Kanowitz on 07-Oct-2003 06:40 GMT
After hearing the whole story... I have *much* sympathy for Alan (hallelujah, the worst thing *I've* ever met was a disk out of sandy parking lot in a floppy drive), but I actually find myself agreeing with Joanna.

The right thing to do at this point is to send the poor clueless kid (and his poor clueless parents, who obviously just wanted to give him his dream for Christmas) a new board he can resell, red-flag all the names in the customer file, and get the old one back to see if there's any hope of a quick salvage, or storefront sale to any of us who'd send in $100 for 'damaged stock' we might have to repair ourselves.

Or for framing in the lobby as a testament to the trials of running a consumer electronics business.

Unfortunately, given the lunatic fringe in the community, I can see why there'd be some hesitance; nothing's to stop a deranged guy from taking a sledgehammer to his boards, replacements, and so on. There's only one thing you can do in that case - state a clear returns policy, offer 'best effort' support on damaged hardware, and reserve the right to give cash back and refuse to continue dealings at any time. As corrolary, I'd suggest opening an anonymous gallery of the worst returns received - not only would this give the 'community' sympathy to the plight, but hardware destruction is sure to garner some hits on Slashdot and an improved awareness of the product and brand.

(Look how well those mobile-flinging contests went over!)
My AmigaOne Experience : Comment 69 of 151ANN.lu
Posted by Ben on 07-Oct-2003 07:09 GMT
"After a day of owning it I felt like smashing it to pieces."

Which it sounds like you eventually managed to do. Job done. Goal achieved. Next.
My AmigaOne Experience : Comment 70 of 151ANN.lu
Posted by Joe "Floid" Kanowitz on 07-Oct-2003 07:11 GMT
In reply to Comment 68 (Joe "Floid" Kanowitz):
Whoops, I'd meant to say that, in cases of physical damage, a nominal repair fee isn't untoward if it's mentioned in policy at time of sale. So that's $50-$100 back for repair, and another $100 if you can resell the damaged board 'for parts'/'no returns' to a proper geek... Which should get close to covering the cost-to-manufacture of the replacement board, no? (Yes, I'm using $; pick numbers that sound reasonable in local currency.)

This, in turn, keeps you from having to refund the *profit* you made on the first sale. $Initial_Profit + $Repair_Fee - $Repl'_Board_Cost > 0? + $No_Returns_Sale_of_'Salvage' ?

Labor/relations costs may be a joykiller, but then that's incentive to improve the product. Are we to the point where flash updates for the new stuff can be mailed off on bootable CD yet?
My AmigaOne Experience : Comment 71 of 151ANN.lu
Posted by [JC] on 07-Oct-2003 07:52 GMT
I note that had this been a Pegasos system story, there probably would have been a lot of slander against Genesi.
My AmigaOne Experience : Comment 72 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 08:03 GMT
In reply to Comment 38 (Clive):
You've GOT to be joking me...

Cheers
My AmigaOne Experience : Comment 73 of 151ANN.lu
Posted by IanS on 07-Oct-2003 08:03 GMT
In reply to Comment 71 ([JC]):
I note that some people cannot keep a thread on topic, and constantly have to make a comparison between Genesi/Eyetech, whilst providing unproven speculation that they like to present as fact.

Yes Eyetech could probably have handled this with slightly more padded kid gloves - but these constant Genesi v Amiga threads are highly dull - but you just keep wearing those red/blue tinted glasses people!

Ian
My AmigaOne Experience : Comment 74 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 08:06 GMT
In reply to Comment 44 (Alan M Redhouse):
>First we managed to get your A1 system to you for Christmas, against considerable>odds and with a fair bit of overtime required, Half a year late already. >after some significant pressure from your mother. :D >After finding out who you were I rang you and arranged for one of our engineers>to visit you, a 300 mile round trip :-o >that any competant local PC shop could do in a matter of minutes. >pay a local PC shop to do it for you. You expect an Amigan to run to _PC_ shops and pay?! >:-( >succeeded in pulling the ROM socket off the PCB, Operation successfull - patient dead. ;-} >complete with attached surface mount tracks. So it has become unfixable now. >if you want a switch-on-and-go system the earlybird offer is not for you Still you waved the "free OS4" carrot in front of the Amiga guy donkey so manypeople bought a stupid Linux system they did not originally want...
My AmigaOne Experience : Comment 75 of 151ANN.lu
Posted by IanS on 07-Oct-2003 08:07 GMT
In reply to Comment 49 (Lando):
@Lando
So does that mean you're going to apologise for your slanderous comments in this thread then Lando?

Ian
My AmigaOne Experience : Comment 76 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 08:08 GMT
In reply to Comment 40 (Lando):
Erm, Joe didn't get 2 boards, he had one board, on wich they asked him to replace the rom.

As for Packard Bell, yes, they do ship parts to end users with a xeroxed manual, I'm pretty sure Compaq has done so in the past too (or maybe in that case we demanded the parts).

What happened with PB was that there was a series (the MM6400 iirc) that had bad memory, and they mailed afew people new dimms.

Yes, replacing dimms is easier then replacing a ROM chip with a paperclip.

Anyone saying that he has a case against Eyetech is just making alot of noise for the hell of it.

Hey, i don't see people sending in their Pegasosboards because they can't use the second ide channel! Oh right, those were aimed at experianced users & developers, hmm... wait a minute, so were the earlybirds

Cheers
My AmigaOne Experience : Comment 77 of 151ANN.lu
Posted by Peter Gordon on 07-Oct-2003 08:09 GMT
In reply to Comment 71 ([JC]):
> I note that had this been a Pegasos system story, there probably would have been a lot of slander against Genesi

Of course, this is ANN, its only natural ;-) Although, I waited for both sides of the story, and if it had been a Pegasos system story, I would have done the same.
My AmigaOne Experience : Comment 78 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 08:16 GMT
In reply to Comment 52 (JoannaK):
That has been explained to his mon, who insisted he knew what he was doing. (In the beginning of Alan's post)

Cheers
My AmigaOne Experience : Comment 79 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 08:19 GMT
In reply to Comment 63 (Hagge):
Read comment 44 & wither away

Cheers
My AmigaOne Experience : Comment 80 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 08:21 GMT
In reply to Comment 69 (Ben):
LOL

Cheers
My AmigaOne Experience : Comment 81 of 151ANN.lu
Posted by Hagge on 07-Oct-2003 08:31 GMT
In reply to Comment 65 (Anonymous):
in reply to post 62 and 63:

"Why don't you read the whole thread before posting? I'd say that Eyetech did
most that you can expect from a company but apparently you failed to read
both sides of the story before posting."

i was to lazy, i know how the comments use to look on ann.lu.
however i don't think he should have been the one trying to fix an hardware error himself.

"I wasn't goint to say this quite so bluntly... but your last comment makes you look like a trolling idiot. You DONT know both sides of the story, you DONT know the actual facts - yet you're prepared to judge Eyetech purely on the basis of their relationship with Amiga Inc?"

i'm aware off that, and i know it's not eyetechs fault amiga doesn't deliver, still the hardware is rediciously expensive. Why not get cheap linux hardware instead. Or just get x86 and you have the freedom to use any of linux, bsd, skyos, qnx, zeta, ..
My AmigaOne Experience : Comment 82 of 151ANN.lu
Posted by kalmar on 07-Oct-2003 08:33 GMT
In reply to Comment 60 (Rich Woods):
Oh my god, I find myself agreeing with a Rich Woods post!

Yes, no blame lies with Eyetech on this one.

The board probably can still be repaired at this point, but I'm not surprised if Eyetech have decided to cut their losses in trying to help this fickle and tantrum prone child.

I can imagine the sound of that SM socket ripping off the pcb, it makes me shiver :)
My AmigaOne Experience : Comment 83 of 151ANN.lu
Posted by Hagge on 07-Oct-2003 08:41 GMT
In reply to Comment 79 (Amon_Re):
"Read comment 44 & wither away"

I'll do that, reading...

"Between Christmas and New Year I noticed that you were complaining on amiga.org that it was not working, but again under a psuedonym making it hard to track you down, particularly as you didn't bother to email us directly. After finding out who you were I rang you and arranged for one of our engineers to visit you, a 300 mile round trip, to sort it out, without any charge. Somehow the linux swap file had got corrupted and our engineer reinitialised it, showed you how to use it and left it in a working state."

impressive indeed.

read the stuff about why he got the roms, which seems in order aswell. Guess i was wrong then, well done of eyetech.

(and he should have known amigaos4 wasn't available so if he choosed to get a system with linux it's his own fault if i can't manage to use it..)

comment 52:
"I know there is/was dire need to sales, but without OS4 (or nice
preinstalled linux + good firmware) it was not a toy to be give to
kids."

isn't it up to the kids to decide if they want to buy the system or not? not the company selling it.
My AmigaOne Experience : Comment 84 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 09:17 GMT
In reply to Comment 31 (Lando):
the only thing that is fault is your brain, lando. You don't know that in the A1
box there's a DISCLAIMER about eyetech responsibility in MISUSE of the thing? :-)
My AmigaOne Experience : Comment 85 of 151ANN.lu
Posted by Jim Forbes-Ritte (AGAfaster) on 07-Oct-2003 09:20 GMT
Just read "Joe"'s tale of woe, and got as far as the 1st page of comments (particulary Alan's). I will read the rest in a mo, when I have said this:


MUPPET !
My AmigaOne Experience : Comment 86 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 09:52 GMT
i wonder why staticman went for amigaone when it was clear there is no os4 until jan/2004.

linux is not for inexperienced user.
My AmigaOne Experience : Comment 87 of 151ANN.lu
Posted by John on 07-Oct-2003 11:03 GMT
Take Eyetech to court for selling non CE approved hardware, if you let them get away with it once they will continue to hurt more Amiga users.
My AmigaOne Experience : Comment 88 of 151ANN.lu
Posted by BrianK on 07-Oct-2003 11:30 GMT
I'll be glad to take the broken motherboard, ROMS and socket off your hands, I'll even pay for shipping.

Recommendation - PC hardware is much cheaper buy some cheap/older motherboards and practice your computer skills if you're expecting to grow into a role where you can safely do your own hardware changes and OS installs.
My AmigaOne Experience : Comment 89 of 151ANN.lu
Posted by ben on 07-Oct-2003 12:12 GMT
@ John
So you are on a sad one-man crusade in up holding european law?! I suggest you start in the Delicatessens of France then you`ll be able to spend a lifetime on your favourite hobby!

@ the 'techno wizkid'
you sound like a little spoilt brat, grow up! I bet your parents are the type to start ranting and raving at school when you you get a bad report
My AmigaOne Experience : Comment 90 of 151ANN.lu
Posted by kalmar on 07-Oct-2003 12:18 GMT
Actually that's a good point!

"Joe" / Mike: I will pay £20 plus postage for the dead board. Or I can trade you a PIII PC motherboard? That's my best offer!
My AmigaOne Experience : Comment 91 of 151ANN.lu
Posted by Lennart Fridén on 07-Oct-2003 12:22 GMT
What kind of an IDIOT buys a computer that ships with Linux if

a) he/she doesn't know zip about linux,
b) he/she lacks the know-how to handle a system that ISN'T
meant for your average user, and
c) tries to perform delicate mobo operations without knowing
how to perform them?

The word n00b seems to have some use after all...
My AmigaOne Experience : Comment 92 of 151ANN.lu
Posted by alan buxey on 07-Oct-2003 12:25 GMT
sumary:

novice user buys very early adopter system which requires technical and advanced computer/linux knowledge.

said user then tries to remove ROM without knowing what he's doing and screws up the hardware.

Darwin Award is close to this users ability.

sorry mate, but the general rule is, "if you dont know what you're doing, then dont do it" (ie get someone who knows what they're doing to do the job)

I recall sweating buckets when i replaced CPU (for 68010) and ROMs (2.1)
on my old A500. but i did know what i was doing...

I wonder how many people have dmaged their A1 or PegasosI in the same way??

alan
My AmigaOne Experience : Comment 93 of 151ANN.lu
Posted by alan buxey on 07-Oct-2003 12:37 GMT
In reply to Comment 87 (John):
John.

what IS your real agenda here?

..and are YOU prepared for a visit to court for libel and slander?

Alan
My AmigaOne Experience : Comment 94 of 151ANN.lu
Posted by MIKE on 07-Oct-2003 12:55 GMT
In reply to Comment 76 (Amon_Re):
Neither do, they have authorized warranty repair centers, who will send a technician(local contractor) to your home if necessary or refer you to the nearest authorized service center.
My AmigaOne Experience : Comment 95 of 151ANN.lu
Posted by JoannaK on 07-Oct-2003 13:58 GMT
In reply to Comment 91 (Lennart Fridén):
Someone with more blind faith than common sense.
My AmigaOne Experience : Comment 96 of 151ANN.lu
Posted by amigamad on 07-Oct-2003 14:14 GMT
In reply to Comment 44 (Alan M Redhouse):
Looks like allan has been very good to you, if your not capable of doing something get someone who can .All things i have ever bought from eytech have had first class and easy to understand step by step instructions.and without doubt better than power computing ever have been.
My AmigaOne Experience : Comment 97 of 151ANN.lu
Posted by Deniil on 07-Oct-2003 14:16 GMT
I agree with ..ehm, whoever mention ESD - electro static discharge.

I have an A1XE-G4/800 which is very stable (considering),
I have had no problems booting or stuff. I've had one freeze
while compiling the kernel, that's it. I believe that's heat.

I _never_ place any circuit boards (especially not 900EUR mobo's) on anything except a steel-plate (that I touch at the same time as the circuit board before I put it there) or the anit-ESD bag the board came in. Ofcourse a mobo usually has a battery so steel-plate is out of the question.

Also. I *never* touch anything on the the board without first touching shield-ground on the borad, like f.ex. the metal around the serie/parallel-ports etc. Not even just to pick up a screw-driver or something that lies just besides the board. ALWAYS touch shield-ground first.

Touching earth-ground is not that important, the most important thing is that you have the same electro static level as the board you're working with, not that you are at the same level as earth-ground! Ofcourse it's a good idea to touch earth-ground too but most important is to keep at the same level as the board by touching it's shield-ground.

This also goes for memory, gfx-, sound-cards aswell. If you plan on putting in something like this, touch the modo/case shield-ground first while touching the shild-ground on the f.ex. gfx-card - THEN put in the card in the slot.

I believe many ppl's problems with strange hangs and boot-problems and stuff can be related to ESD. A circuit doesn't necessarily has to be broken completely when submitted to ESD. It can be damaged. And this damage might only appear at high frequencies (like 133MHz instead of 100MHz) or when heat comes into the picture, or when many things work at the same time creating alot of electro-magnetic HF fields around the components. Thing about this!

/Electronic major in swedens equivalence to college
My AmigaOne Experience : Comment 98 of 151ANN.lu
Posted by Amon_Re on 07-Oct-2003 14:17 GMT
In reply to Comment 94 (MIKE):
In most cases yes, but there have been cases in the past, my point was that such things do happen & aren't bad per se

Eg: In Belgium most of those repairs for Packard Bell go to a firm called Apem.

Cheers
My AmigaOne Experience : Comment 99 of 151ANN.lu
Posted by Anonymous on 07-Oct-2003 14:22 GMT
In reply to Comment 63 (Hagge):
Whoooop! Whoooop! Whoooop! Blue Troll Alert! Blue Troll Alert!
My AmigaOne Experience : Comment 100 of 151ANN.lu
Posted by smp266 on 07-Oct-2003 14:44 GMT
[I can imagine the sound of that SM socket ripping off the pcb, it makes me shiver :) ]
Me too. I wouldn't be surprise if it was the G3 he sheared off.

Joe: My grandfather is a clumsy oaf who likes his record-player (a technophobe) I am forever replacing needles (not cheap) and atm I have to replace all the hair thin wires from the stylus. Not fun.
As a tinkerer I've broken near a thousand dollars worth of electronics, model trains etc. Just take it on the chin and move on.
The fact that you didn't notice the rom in the envelope tells me that you are little too impulsive. Take your time, write a checklist, go through operation mentally and find out all you can (check the local library for one thing.)
Plus I hope you will stay an Amiga-User.

I think anybody with some basic computer knowledge could handle an A1. You'd have to try pretty hard not to get exposed the required knowledge.
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