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[News] Report on DCE RepairsANN.lu
Posted on 20-Oct-2003 16:15 GMT by Kees66 comments
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On Amiga.org you can find a status report on the DCE repairs.
Report on DCE Repairs : Comment 51 of 66ANN.lu
Posted by - on 21-Oct-2003 10:35 GMT
In reply to Comment 36 (gary_c):
"How could Genesi *not* be coming out of this well, as itemized already here?"


Genesi get kudos for the effort thry made. They are still using a company to produce that have yet to prove themselves in the service department. I spent a lot of money foolishly on my CS and mem for it. Just past warranty period it quits. DCE can not repair. Tell me why should I trust DCE. DCE may well get that act together with Genesi's prodding but until products start shipping in quantity with the associated service hassles we will not know.

Stew
Report on DCE Repairs : Comment 52 of 66ANN.lu
Posted by Bodie on 21-Oct-2003 10:36 GMT
In reply to Comment 50 (IanS):
LOL
Report on DCE Repairs : Comment 53 of 66ANN.lu
Posted by gary_c on 21-Oct-2003 14:34 GMT
In reply to Comment 43 (IanS):
Ian wrote:

> And guess what - it got moderated up to news by one of the moderators?! So I guess that puts yours, Matt's and Gary's quasi-silly comments way off target then?
;-)

I don't mind being off-target if it happened because of a step toward a little more balance at amigaworld.net, with the positive (though small -- contact e-mail address only) mention of Genesi there.

-- gary_c
Report on DCE Repairs : Comment 54 of 66ANN.lu
Posted by DaveP on 22-Oct-2003 05:13 GMT
In reply to Comment 53 (gary_c):
" I don't mind being off-target if it happened because of a step toward a little more balance at amigaworld.net, with the positive (though small -- contact e-mail address only) mention of Genesi there. "

Little more "balance"? Perhaps they should start reporting on classic cars too to get a
little more "balance". Maybe supermarket opening times too. ;-)

Seriously though the site article reports on a link to Amiga.org only. It is in the comments
section that someone does the advertising bit for Genesi.
Report on DCE Repairs : Comment 55 of 66ANN.lu
Posted by DaveP on 22-Oct-2003 05:26 GMT
In reply to Comment 37 (gary_c):
"Oops. That should be "Maybe what you're doing is *not* so much "negative spin" as simply not acknowledging something positive. . . . "

Shoot me now ;-)

Like I said, bluff was called. I'm sorry I don't bow down and worship at every
marketing opportunity and good thing that Genesi does, but I don't do it for Eyetech
and Hyperion either.

I happen to think that the punishment of someone who trys to call another persons
bluff and then finds out its not a bluff is to have to make good on their word.

In that situation, as a West Point guy, Bill Buck would do no less than make good.

The ultimate praise is not to heap sychophantic puppy praise on the guy but to just say
that it is expected of him no?
Report on DCE Repairs : Comment 56 of 66ANN.lu
Posted by JoannaK on 22-Oct-2003 06:45 GMT
In reply to Comment 55 (DaveP):
Thank goodness there is site that allows people having opinions like
ann.lu does.. If anyone tried to write similar stuff on 'your official
site' it would have been censored in no time.

DaveP ... please, get some fresh air for a change, go out, see seasons
change. Have a Life...
Report on DCE Repairs : Comment 57 of 66ANN.lu
Posted by DaveP on 22-Oct-2003 08:26 GMT
In reply to Comment 56 (JoannaK):
@JoannaK

I suggest you reread it before going off on one again, your reaction is
totally disproportionate to what I have written and reflects maybe a language
problem.
Report on DCE Repairs : Comment 58 of 66ANN.lu
Posted by DaveP on 22-Oct-2003 08:28 GMT
In reply to Comment 56 (JoannaK):
...oh and Joanna, I have a life outside of ANN, AmigaWorld, Amiga, computing, work etc
which is why I don't post as frequently as you, I don't get as het up or wound up as
you over nothing.
Report on DCE Repairs : Comment 59 of 66ANN.lu
Posted by Janne on 22-Oct-2003 09:26 GMT
In reply to Comment 55 (DaveP):
>Like I said, bluff was called.
(...)
>The ultimate praise is not to heap sychophantic puppy praise on the guy but
>to just say that it is expected of him no?

I think the question is, was this really what could be expected of them? You can say bluff was called, and perhaps rightly so (although I am more willing to believe that BBRV was genuinely pretty much out of the loop on the whole DCE situation when they originally asked around about it), but even then...

What do you really think we can expect them? They originally promised discounts on Pegasos to people who had been slighted. As far as I know, those who wanted them did indeed get the discounts. Perhaps this we could expect of them. They did present the question and make the gesture.

Yet everything one can read above, seems to go well above and beyond what was originally promised. Perhaps I missed any further promises, but even if such were made, shouldn't such a promise in itself be applauded?

What Genesi seems to have done here is pretty damn good in my books. DCE should have worked out their own problems (I can truly understand why people have a hard time trusting them even after all this, even if this gets fixed - it takes a long time to build trust, a short time to destroy it), but Genesi took on some of the burden instead. Why not at least thank them for it?

Bluff or no bluff, I'd say that is at least worthy of a pat on the back. For Ron at least, if not for Genesi. Even MikeB was big enough to put the differences aside and do so on AW.net, which was nice of him.

I'm not saying we should go and praise DCE. With them, you would have a point. DCE are getting done stuff they should have gotten done ages ago. And they needed Genesi to make it happen too. They don't deserve our praise. Same goes with Amiga Inc. if and when they ever ship the T-shirts. No need to praise people for fulfilling their obligations, unless the obligation in itself is something to praise them for.

In this case, the obligation that Genesi voluntarily took on their shoulders is, in my books, worthy of a thank you.

So... Here is mine.
Report on DCE Repairs : Comment 60 of 66ANN.lu
Posted by Olegil on 22-Oct-2003 13:12 GMT
In reply to Comment 50 (IanS):
I can vouch for that, since I'm part of Eyetechs user support at Amigaworld.net

If someone has a complaint that I'm not being helpful enough, I would like to see it to my face, not hear it from second sources here on ANN, please.

:-)
Report on DCE Repairs : Comment 61 of 66ANN.lu
Posted by Olegil on 22-Oct-2003 13:16 GMT
In reply to Comment 59 (Janne):
I think that DaveP is right here. BB tried to shrug it off as a "red troll attack" but got some proof that there was a huge problem. He then did the honorable thing and waded in to correct it. Which I think everyone appreciates, but as DaveP states, it's really just doing what's right. Noone should ever get this much praise for doing what's expected of them. Rather, we should try to save up some praise for when someone actually for once EXCEEDS expectations. Otherwise we would all have cheerleaders in our bedrooms just in case we decide to get up in the morning. I mean, that's something that should be properly celebrated and praised, no? ;-)
Report on DCE Repairs : Comment 62 of 66ANN.lu
Posted by DaveP on 22-Oct-2003 13:37 GMT
In reply to Comment 61 (Olegil):
@Janne

Olegil has understood my point perfectly. I am a little bit too tired to restate it again
myself.
Report on DCE Repairs : Comment 63 of 66ANN.lu
Posted by Janne on 22-Oct-2003 16:27 GMT
In reply to Comment 62 (DaveP):
Oh well. I guess I just have to agree to disagree with the both you. :-) Genesi did a good thing here IMHO. I'm leaving it at that.
Report on DCE Repairs : Comment 64 of 66ANN.lu
Posted by Janne on 22-Oct-2003 16:40 GMT
One final thought: Do you REALLY think Genesi was reasonably expected to go through all this effort just because they questioned the reports? I think a reasonable expectation would have been an admission of mistake. I'd call fixing someone elses mess pretty much exceeding it...
Report on DCE Repairs : Comment 65 of 66ANN.lu
Posted by Amon_Re on 22-Oct-2003 19:14 GMT
In reply to Comment 64 (Janne):
You guys look way tomuch in it, Genesi uses DCE, DCE is in a bad spotlight, Genesi realised that, so they (being a DCE customer) used their weight as a customer on DCE to get the mess sorted out.

It's a good thing for the user, and Ron deserves a "thank you" from those people, but that's it, the rest is purely marketing & image.

Cheers
Report on DCE Repairs : Comment 66 of 66ANN.lu
Posted by - on 22-Oct-2003 20:00 GMT
In reply to Comment 65 (Amon_Re):
Amon_Re got it right on. If this makes a difference in the way DCE treats customers in the future remains to be seen. Genesi can't blame people for having a bad feeling towards DCE, but then people can't blame Genesi for DCE dismal failures at customer support.

Stew
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