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[Rant] How will Eyetech deal with the 'issues' in the A1 against customers?ANN.lu
Posted on 30-Sep-2004 19:43 GMT by Worried A1 owner131 comments
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I have an AmigaOne XE G4. It cost me a lot of money. It's fairly new and covered by warranty. How will Eyetech compensate me for it's 'issues'/design flaws? Will they

a) Offer me a full refund or a new WORKING motherboard as replacement for free? Since it looks like it's a design flaw with the A1 XE motherboard I would GLADLY accept returning my A1 XE and get a motherboard with new design, like Micro A1 with raiser card instead.
b) Give me for free any and all required additional hardware required to get the AmigaOne product fully working, like UDMA IDE on a PCI card? Second best option but I would still know that my expensive hardware is a bit 'crippled' (perhaps a too strong word?) beneath it and I would still worry about more undiscovered issues.
c) Offer me to send in the motherboard for free for them to "patch"? This would not be pleasant since I would be without my AmigaOne for the time this takes
d) Simply sit silent and wait until the warranty expires before acknowledging the problems? NOT acceptable! :-/ I am obviously referring to this thread here on ann:

http://www.ann.lu/comments2.cgi?view=1096454447&category=events&start=1&293

"IDE UDMA works on VIA and Articia on AmigaOne SE / XE / µA1 MK2 (as I demoed) ...
- ... except when the Ethernet chip goes online and is used."

:-(((


"'- We have made a driver for a Silicon Image 680 PCI IDE UDMA133 controller chip, this does UDMA 133 nicely, including when Ethernet is used at full speed.'

Or instead of buying PCI UDMA controller one could buy PCI ethernet card instead? If problem is triggered by on-board ethernet buying PCI ethernet card could be cheaper and easier. (Just thought, I don't know details.)"

"No, the problem is the wiring to the VIA controller on the motherboard. We already tried the external ethernet card with no success. We have been able to patch XE rev 1 boards to get working VIA DMA, but I am still waiting for patch instructions for my rev 2 board before I can verify that the lockup problem is gone on that board too."

">Why? Buggy ethernet driver/chip?

No, a simple error in the design that lead to bus collisions between the ethernet chip and the via chip."

This is a serious question for a serius subject. Before I bought it I had read posts online from corporate officials from Eyetech, Hyperion, Amiga Inc etc and a lot of other respectable personalities in this community and they all ensured there were no problems at all with the hardware. I spent a lot of money to buy this motherboard and I am worried about my investment! I am very curious how this will be handled!

How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 101 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 16:28 GMT
Hardware betatester is a paid profession... paid by the manufacturer, not the consumer.
lol
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 102 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 16:32 GMT
http://www.moobunny.org
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 103 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 16:55 GMT
In reply to Comment 99 (Sammy Nordström):
"those who bought an Earlybird should have been aware of the fact that these things are normal for a pre-production run"

I'd say it's not normal to sell several production runs of untested pre-production products to end-user consumers! But if you do, you should be prepeared to deal with any problems in an acceptable manner, it's a goddamn OBLIGATION, period!

Look, Amigans waited 10 years for a new product named "Amiga" with a lot of longing building up. Then Eyetech shows up with the next generation Amiga, and OK, obviously there is some fine print (I didn't notice this until some days ago myself) in the buying terms at Eyetechs (don´t know about dealers) webpage, but obviuosly lots of people believed you samface and all other people who over and over said that the Amiga One IS FINE, IS WORKING, IS FLAWLESS etc. Samface, tell me, after ensuring people numerous times that the Amiga One is flawless, is it a nice thing to say now to people who spent some $1,499 or so for a Amiga One system (example from software hut) that "hey, you have only yourself to blame, you should have found the fine print on Eyetechs webpage that the product may actually not work as supposed"?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 104 of 131ANN.lu
Posted by JoannaK on 03-Oct-2004 17:59 GMT
In reply to Comment 103 (Anonymous):
This 'fine print' is a very late addition. When Amiga-One sales over two years ago begun all Amigaone machnes were supposed to be Amiga inc tested and opproved and to be "identical to final".
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 105 of 131ANN.lu
Posted by Johan Rönnblom on 03-Oct-2004 18:38 GMT
In reply to Comment 100 (Sammy Nordström):
Sammy Nordström wrote:
> However, the main thing is that they are working on a solution,
> right?

Wrong. The main thing is that they should *provide* a solution.
They've been working on "solutions" for a couple of years now. If they
can't provide a solution, they should offer a refund.

Also, there is no statement that they will even provide such a
solution, even if they would eventually find one. Rather, Alan asks
people to buy add-on cards for their own money. And of course - this
only deals with the lesser problem, anyway. The lack of bus snooping
is not dealt with at all.

Compare this to how Genesi/bPlan handled the exact same situation:
First, they warned customers that there was a problem, and that they
should not entrust the system with valuable data. Customers who still
wanted to buy a "Betatester", even after this warning, were assured
that their hardware would be fixed free of charge. This is also what
happened.

Eyetech have on the other hand first denied that there is a problem
(and they still deny most of it, it seems) and when they can't hide it
anymore, they take no responsibility.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 106 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 20:17 GMT
In reply to Comment 103 (Anonymous):
When did *I* ensure anyone that the AmigaOne was flawless? Never. On the contrary, I was one of those who admitted to certain problems, I just never bought the explanation certain Genesi supporters tried to shove down our throats. Today, it's obvious what the real problem was about which complies just fine with what I suggested at that time.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 107 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 20:20 GMT
In reply to Comment 105 (Johan Rönnblom):
Again, the drivers that exposed the problem is just a few weeks old. How could they possibly have created a solution to a problem that they at the most suspected but had no ability to reproduce? C'mon, you read Alan's explanation and know all this, why are you beeing so unreasonable?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 108 of 131ANN.lu
Posted by Seehund on 03-Oct-2004 21:20 GMT
In reply to Comment 89 (Andrea Maniero):
I thought I had already seen and heard the lowest and most embarrassing things in this little "market".

They're actually grasping the straw that Sammy has suggested here (trying to redefine "functioning as advertised"), and spicing it with even more ignorant bullshit plus a sprinkle of paranoia and groupthink (woe be upon "the blue corner"! - a vain attempt to keep the most blinkered fans sedated and quiet?)

This is not a behaviour that should be condoned by shopping there, and the business practice and the product most certainly should not be condoned by being awarded a "certification" or monopoly from a company that apparently once wished to be taken seriously.

The PR has reached a new low and is now just as disasterous as the product always has been.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 109 of 131ANN.lu
Posted by Seehund on 03-Oct-2004 21:39 GMT
In reply to Comment 92 (Sammy Nordström):
"Please note however that in buying an Earlybird system you are buying into a product that, from the software/firmware pont of view, inevitably needs further refinement before being able to be sold as a true consumer product."

Thanks for helping me prove my point.
But if you were replying to my post, I was looking for where Eyetech said anything about lower quality of and missing warranties for the hardware, since this is what we're talking about here.


"This of course will not suit everybody, and if you want a switch-on-and-go AmigaOne system then this Earlybird offer is not for you."

Sure, you'll have to run Linux or later on a "developer pre-release" of AmigaOS4, and the firmware might need updates over time. Where do you see anything about dysfunctional motherboards, the hardware which cannot be fixed with any software?

I'm pretty amused by your attempts to make up excuses for Eyetech here (why bother?), but it's bordering on tragic that they eventually squirmed ahead with pathetic lies and afterthoughts such as those you have presented here.

No fscking wonder they don't want the world to see responsibilities being avoided, not when they're trying to do it THIS way.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 110 of 131ANN.lu
Posted by Janne on 04-Oct-2004 04:06 GMT
In reply to Comment 92 (Sammy Nordström):
>"Please note however that in buying an Earlybird system you are buying into a
>product that, from the software/firmware pont of view, inevitably needs
>further refinement before being able to be sold as a true consumer product."

Exactly, Sammy.

It was said from the get go that the hardware is finished and it is just the firmware and software part that needs refining. The hardware was NOT beta. In fact, even the original, first-batch AmigaOne-SEs were told to be "identical to production version".

You can not now take 180 turn and say "you knew the hardware was not finished". Fact 1: On board sound doesn't work on AmigaOne-XE even though advertised. Fact 2: It now seems to be the recommendation of Eyetech to buy a separate IDE card because IDE DMA on AmigaOne-XE does not work properly.

Alan made a mistake. Eyetech made a mistake.

These are hardware issues, not just software/firmware. The product is flawed and a proper fix should be offered. At least Genesi did the honorable thing and replaced boards with Aprils, twice. Now people who bought the AmigaOne-XE (with on board sound and IDE) are expected to buy sound *and* IDE separately?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 111 of 131ANN.lu
Posted by Eva on 04-Oct-2004 05:08 GMT
In reply to Comment 99 (Sammy Nordström):
All you are sasying are only word of an idiot or someone that took mony from these problems ...
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 112 of 131ANN.lu
Posted by Eva on 04-Oct-2004 05:11 GMT
In reply to Comment 108 (Seehund):
Posted by Seehund (81.229.104.215) on 03-Oct-2004 23:20:42
In Reply to Comment 89 (Andrea Maniero):
I thought I had already seen and heard the lowest and most embarrassing things in this little "market".

They're actually grasping the straw that Sammy has suggested here (trying to redefine "functioning as advertised"), and spicing it with even more ignorant bullshit plus a sprinkle of paranoia and groupthink (woe be upon "the blue corner"! - a vain attempt to keep the most blinkered fans sedated and quiet?)
_____________

Exactly, this is the main tole of Sammy boy.
Now we must know if he is a pure idiot or if he is a eyetech employer that "took" money from Aone customers (stole is a better word)
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 113 of 131ANN.lu
Posted by Don Cox on 04-Oct-2004 08:05 GMT
In reply to Comment 103 (Anonymous):
"obviously lots of people believed you samface and all other people who over and over said that the Amiga One IS FINE, IS WORKING, IS FLAWLESS "

It took several revisions to get the A2000 working properly. I don't see why anyone would expect the A1 to be any different. Computers that actually work 100% are rare.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 114 of 131ANN.lu
Posted by Anonymous on 04-Oct-2004 08:52 GMT
In reply to Comment 93 (Anonymous):
"I really think it is Eyetech that is outmost responsible here, not the poor dealers!"

Ofcourse they are, but if you, say, buy a vacuum cleaner which doesn't work as you expected, would you:

a) return it to the store where you bought it
b) send it to the manufacturer
c) start a thread at ANN

In 99.9% of the cases a) is the right choice, in 0.1% of the cases b) is right, and in absolutely no case is c) the correct choice. Still there are a lot of people who, for some reason, consider c) to be the way to go...
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 115 of 131ANN.lu
Posted by takemehomegrandma on 04-Oct-2004 09:12 GMT
In reply to Comment 113 (Don Cox):
> It took several revisions to get the A2000 working properly. I don't see why
> anyone would expect the A1 to be any different. Computers that actually work
> 100% are rare.

The point is not whether they sold untested/broken products or not, the point is how Eyetech will act now, or rather if they will act at all. At least, that is *my* interest in this!
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 116 of 131ANN.lu
Posted by takemehomegrandma on 04-Oct-2004 09:20 GMT
In reply to Comment 114 (Anonymous):
Eyetech is not a multinational vacuumcleaner company though. The Amiga community is a quite small family, and ANN and other forums are the dinner table at which the family gathers around to talk about things, including Eyetech, Dealers, developers, users, etc. Pretending different is just ... pretending.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 117 of 131ANN.lu
Posted by Anonymous on 04-Oct-2004 09:24 GMT
In reply to Comment 114 (Anonymous):
a and b) Sure, the dealers have a responsibility towards their customers. Eyetech has a responsibility towards Eyetech's customers, which includes both dealers and end-users. Eyetech and Mai are the ones ultimately responsible for flaws in their products. Everyone will have to compensate their customers, and hope that the next higher step in the chain in turn will acknowledge and live up to their legislated liabilities.

c) If "ANN" is a website where news and other matters concerning this vacuum cleaner and related products and companies are discussed, then yes, c) is always a rather obvious action.
....
d) The vacuum cleaners are sold with broken electrical motors. The vacuum cleaner company posts incoherent gibberish in a closed forum where they blame their customers because the company once said "with the Earlybird cleaners the number of available dust filter types might change", and then hopes that nobody will forward this to the public eye where it belongs.

d) should not happen. If it happens, the company is a scam and deserves to go down in flames.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 118 of 131ANN.lu
Posted by Don Cox on 04-Oct-2004 13:01 GMT
In reply to Comment 115 (takemehomegrandma):
"The point is not whether they sold untested/broken products or not, the point is how Eyetech will act now, or rather if they will act at all. "

Presumably they will do nothing until somebody complains to them.

ISTR a complaint about a year ago from a user who ripped the BIOS socket off his board. IIRC he got a refund.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 119 of 131ANN.lu
Posted by Anonymous on 04-Oct-2004 14:22 GMT
In reply to Comment 36 (Mikey C):
what's truly hilarious is that he says he trusts them to fix the problem and that people should expect to deal with Eyetech (implying not posting trolls on forums). Its a qualified supportive post, nothing really objectionable, and then nothing but a series of attacks! Keep up the good PR

Wheee
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 120 of 131ANN.lu
Posted by Sammy Nordström on 04-Oct-2004 18:55 GMT
In reply to Comment 110 (Janne):
You've read Alan's explanation. Tell me, is there anything in specific that you think is unreasonable about it or do you just think they shouldn't have started the AmigaOne/AmigaOS4 project in the first place? I mean, if you want to criticize, atleast do it in a constructive manner.

My opinion is simple; the Earlybird was obviously for hardcore users and developers rather than ordinary end users. I don't see why I should feel sorry about those who thought differently and bought an AmigaOne. I mean, even if the problem didn't exist they wouldn't have been better off since there hasn't been any software available to make use of the functionality in question to begin with. The lack of software for the hardware has even prevented Eyetech from testing all functions and you can't say that Eyetech made the lack of software support a secret. So what do they have to complain about, really?

Again, the problem wasn't exposed until just a few weeks ago and I'd say it wouldn't be very reasonable to not give Eyetech a fair chance to correct it. I also think there are way too many trolls in here making use of the opportunity to throw mud at Eyetech once more. This is whole thing is between Eyetech and the AmigaOne owners, I'm quite sure they are capable to sort out their problems one way or another without ANN.lu trolls trying to meddle in.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 121 of 131ANN.lu
Posted by Janne on 05-Oct-2004 03:41 GMT
In reply to Comment 120 (Sammy Nordström):
>You've read Alan's explanation. Tell me, is there anything in specific that you think is unreasonable
>about it or do you just think they shouldn't have started the AmigaOne/AmigaOS4 project in the first
>place?

1) I think the notion that "everybody knew" the hardware was beta is unreasonable. It is unreasonable coming from you. It is unreasonable coming from Alan. In my opinion, and your quote from the earlier Alan posting highlights it, the hardware was always considered finished and only software/firmware in development. A lot of time and effort online was put to making sure everyone thought the AmigaOne was working flawlessly. Reading back the postings of the time (from Alan and others), clearly AmigaOne was sold as finished - get it early, you'll get the software later. I think a reasonable person had a reasonable expectation of getting fully functional hardware, just that he would have to wait for the software part to materialize and perhaps needed to upgrade firmware down the road - thus needing the expertise of someone more than a regular user.

2) Two to three years down the road we still don't have that fully functional AmigaOne, and apparently hundreds have been sold. The on board sound does not work. Now the ethernet/IDE combination does not work and Eyetech ruled out fixing it in hardware. This, as well, is unreasonable in my opinion. Entire features, advertised and sold on the premise, are now missing or crippled - and once again we hear that the next generation will be free of these defects. I'm not saying flaws are unreasonable as such (making mistakes is OK and reasonable in a project like this), I'm saying that the flaws must be fixed for those who paid for the boards (at least offered the chance to get them fixed for free, refunded). The on board sound issue was brushed aside, and I'm beginning to think the latest issue might be as well. At least Alan's current recommendation seems to hint to that - hopefully public pressure will change it. (You wouldn't accept any less from Genesi. They did the right thing replacing all those boards with Aprils and April 2's for free.) Perhaps they will be able to fix it in software, but that doesn't bring the on board sound back... and what if the anomaly can't be fixed in software?

3) Do I think the AmigaOne project should not have been started? No. I think many things could have been done differently (by Amiga Inc. to begin with, but also by partners who often sang the official tune), but I'm not blaming or criticising Alan for continuing his efforts. He is obviously working hard with his partners to build a business. Nothing wrong with that. And although I found the Earlybird scheme more than a bit suspect considering realistic estimates of the OS4 release schedule were witheld (I believe they knew or *should have known*) from the buying public, and with all the coupons and stuff from Amiga Inc. still not respected, I think the most serious culprit here, as far as Eyetech are concerned, are the flaws in the hardware. The flaws must be fixed. Some reasonable solution offered. I think this is something that a reasonable person could reasonably expect. Given how e.g. the on board sound issue was handled I'd hate to see a pattern emerging... Please, Eyetech, make it right this time.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 122 of 131ANN.lu
Posted by Don Cox on 05-Oct-2004 05:11 GMT
In reply to Comment 121 (Janne):
" I think the notion that "everybody knew" the hardware was beta is unreasonable."

It was obvious to me that the computer as a whole was not a functioning Amiga. I don't see how anyone could miss that.

There is a certain excitement and fascination in being in on the beginning of a new project like this and seeing it develop. That would be the main reason for buying an AmigaOne.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 123 of 131ANN.lu
Posted by Don Cox on 05-Oct-2004 05:16 GMT
In reply to Comment 121 (Janne):
" I think a reasonable person had a reasonable expectation of getting fully functional hardware"

You could certainly argue that a company that buys several hundred VIA chips has a reasonable expectation of getting fully functional chips.

Why doesn't the sound work?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 124 of 131ANN.lu
Posted by Janne on 05-Oct-2004 06:39 GMT
In reply to Comment 123 (Don Cox):
Sure. None of which in any way reduces Eyetech's responsibility towards the consumer. Taking responsibility vs. weaseling out. Make your pick.Reasons why the sound does not work are beyond me, but it was told a hardware was at fault. Later the feature was removed entirely.One of the main arguments for the entire AmigaOne arrangement was quality control. The current rhetoric puts all that in a very strange light indeed.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 125 of 131ANN.lu
Posted by Anonymous on 05-Oct-2004 06:40 GMT
In reply to Comment 122 (Don Cox):
"It was obvious to me that the computer as a whole was not a functioning Amiga. I don't see how anyone could miss that."

The bouma, dave p and samface choir has been singing the "oh holy flawless wonder" psalm for years, so I can't really be surprized that some actually did.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 126 of 131ANN.lu
Posted by Andrea Maniero on 05-Oct-2004 07:35 GMT
In reply to Comment 124 (Janne):
> One of the main arguments for the entire AmigaOne arrangement was quality
> control. The current rhetoric puts all that in a very strange light indeed.

http://amiga.emugaming.com/press/12april2002.html

The first measure we are announcing is that we have pledged ourselves to the production and development of a platform where both users and developers are guaranteed not just a quality product but a total quality experience as well. This will be achieved through a combination of a strict set of Quality Assurance certifications and the AmigaOS only being available to licensed solution providers for the shipping of combined hardware and software solutions.

From the top of the company to the bottom, we are committed to championing the cause of quality for the consumer and will ensure that substandard products do not make it into the Amiga market where they can do irreparable damage to the reputation of the platform. Licencees will have to develop and resource a full customer solution, with guarantees on product quality, delivery, and most important of all post sales support, with firm commitments to repair, replacement and turnaround, elements that have blighted the platform over the last five years.


Amusing. Or ironic, whatever...

Kind regards,
Andrea
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 127 of 131ANN.lu
Posted by Anonymous on 05-Oct-2004 08:26 GMT
In reply to Comment 123 (Don Cox):
The only people who say this is VIA's fault are the same people who previously said that it works flawlessly after "months of testing". The same people who said that problems like this only happened to people who designed motherboards without knowing what they were doing. The same people who've changed their minds over and over and over again, each time with a new explanation and a lot of vitriol for anyone not toeing the party line.

Could they be right? Sure, but they've never been right before, why would they start now?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 128 of 131ANN.lu
Posted by Don Cox on 05-Oct-2004 09:12 GMT
In reply to Comment 125 (Anonymous):
"The bouma, dave p and samface choir has been singing the "oh holy flawless wonder" psalm for years, so I can't really be surprized that some actually did."

Yes, I think the over-enthusiasm of some people has done more harm than good.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 129 of 131ANN.lu
Posted by Don Cox on 05-Oct-2004 09:19 GMT
In reply to Comment 127 (Anonymous):
"Could they be right? Sure, but they've never been right before, why would they start now?"

I think we have to judge by results on actual product.

However, I think the messages from Stephane and from Alan can be summarized as "We are getting much nearer to solving the problems."

IMO picking PPC was a mistake and picking VIA was a mistake, but those decisions were made and the question now is, can it be made to work 100% ? We need to see IDE, SCSI, Ethernet and sound all working simultaneously at high speeds without any loss of data or lockups.

IMO there is a reasonable chance they will achieve this. I don't think anyone realised how difficult it would be and I do not think anyone set out to deceive customers.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 130 of 131ANN.lu
Posted by Sammy Nordström on 07-Oct-2004 06:16 GMT
In reply to Comment 121 (Janne):
I've agreed with the concept that the problems has to be fixed all along, Janne. However, I still don't agree that the AmigaOne would have been intended to be sold as an end user product. It was sold without any form of software support (not even for Linux) and as such, it was useless for most normal computer usage. So, if it wasn't even possible to use it they way it was intended, how can you possibly have any expectations for such usage? If you're in need of a product that will give you such usability, it was plain and obvious that the product was not intended for you, now wasn't it?

And then again, the problems discussed in here hasn't even effected the AmigaOne owners since they still have no software to make use of those malfunctioning functions. If any AmigaOne owner would say that they now want their money back because they now all of a sudden suffer beyond their pain barrier for not beeing able to use what they can't use anyway and never was able to use to begin with, then he's either acting stupid or he's just plain stupid. If I was Eyetech, I would ask him to prove that the hardware is malfunctioning. It would be fun to watch him try since he has no software to prove his point with in the first place.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 131 of 131ANN.lu
Posted by Sammy Nordström on 07-Oct-2004 06:53 GMT
In reply to Comment 125 (Anonymous):
Please note the difference between saying that something would be flawless and saying that one certain claim for a flaw is incorrect. Certain claims has been made about the ArticiaS chipset in the past and today it's seems like those of us saying that it's more likely to be the VIA chipset was right.
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