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[Rant] How will Eyetech deal with the 'issues' in the A1 against customers?ANN.lu
Posted on 30-Sep-2004 19:43 GMT by Worried A1 owner131 comments
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I have an AmigaOne XE G4. It cost me a lot of money. It's fairly new and covered by warranty. How will Eyetech compensate me for it's 'issues'/design flaws? Will they

a) Offer me a full refund or a new WORKING motherboard as replacement for free? Since it looks like it's a design flaw with the A1 XE motherboard I would GLADLY accept returning my A1 XE and get a motherboard with new design, like Micro A1 with raiser card instead.
b) Give me for free any and all required additional hardware required to get the AmigaOne product fully working, like UDMA IDE on a PCI card? Second best option but I would still know that my expensive hardware is a bit 'crippled' (perhaps a too strong word?) beneath it and I would still worry about more undiscovered issues.
c) Offer me to send in the motherboard for free for them to "patch"? This would not be pleasant since I would be without my AmigaOne for the time this takes
d) Simply sit silent and wait until the warranty expires before acknowledging the problems? NOT acceptable! :-/ I am obviously referring to this thread here on ann:

http://www.ann.lu/comments2.cgi?view=1096454447&category=events&start=1&293

"IDE UDMA works on VIA and Articia on AmigaOne SE / XE / µA1 MK2 (as I demoed) ...
- ... except when the Ethernet chip goes online and is used."

:-(((


"'- We have made a driver for a Silicon Image 680 PCI IDE UDMA133 controller chip, this does UDMA 133 nicely, including when Ethernet is used at full speed.'

Or instead of buying PCI UDMA controller one could buy PCI ethernet card instead? If problem is triggered by on-board ethernet buying PCI ethernet card could be cheaper and easier. (Just thought, I don't know details.)"

"No, the problem is the wiring to the VIA controller on the motherboard. We already tried the external ethernet card with no success. We have been able to patch XE rev 1 boards to get working VIA DMA, but I am still waiting for patch instructions for my rev 2 board before I can verify that the lockup problem is gone on that board too."

">Why? Buggy ethernet driver/chip?

No, a simple error in the design that lead to bus collisions between the ethernet chip and the via chip."

This is a serious question for a serius subject. Before I bought it I had read posts online from corporate officials from Eyetech, Hyperion, Amiga Inc etc and a lot of other respectable personalities in this community and they all ensured there were no problems at all with the hardware. I spent a lot of money to buy this motherboard and I am worried about my investment! I am very curious how this will be handled!

How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 51 of 131ANN.lu
Posted by hooligan/dcs on 01-Oct-2004 11:21 GMT
In reply to Comment 49 (Cosmo):
DAMN! That would have been my next guess.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 52 of 131ANN.lu
Posted by MarkTime on 01-Oct-2004 12:10 GMT
amigaone purchasers fall into two camps...they know what they got, or they don't know what they didn't get....either way a true amigan never complains about paying too much for crappy hardware.

I tend to think this is just a boring post, that isn't even genuine.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 53 of 131ANN.lu
Posted by priest on 01-Oct-2004 13:18 GMT
In reply to Comment 21 (JoannaK):
It still could be that those boards work 100% under AOS4. IF that latest problem is solved somehow.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 54 of 131ANN.lu
Posted by Christophe Decanini on 01-Oct-2004 13:20 GMT
In reply to Comment 37 (Johan Rönnblom):
"Wow, that's a very friendly way to treat people who buy the product
you support.. claiming that, when they have problems, they are lying
and never bought it. "

Another example of Amiga elitism.

"Amiga like it or leave it"
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 55 of 131ANN.lu
Posted by Anonymous on 01-Oct-2004 13:29 GMT
In reply to Comment 54 (Christophe Decanini):
Yeah because takemehomegrandma is just "people" and isnt a renowned blue troll in the slightest.

Spin it johan. Spin, spin spin.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 56 of 131ANN.lu
Posted by Christophe Decanini on 01-Oct-2004 13:36 GMT
In reply to Comment 55 (Anonymous):
And because anyone who likes a single feature of MorphOS and speak about it on forums or support MorphOS is for sure an Amiga enemy that must be banned and can not own an Amigaone.
Also any person taking the defense of such a person must be part of the blue brigade and must be shut up.
You guys must really being frustrated. Unfortunately you take off your frustraction on the wrong people.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 57 of 131ANN.lu
Posted by Christophe Decanini on 01-Oct-2004 13:37 GMT
In reply to Comment 55 (Anonymous):
And I forgot to say "Anonymous coward"
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 58 of 131ANN.lu
Posted by Johan Rönnblom on 01-Oct-2004 14:39 GMT
To the best of my knowledge, tmhgm didn't buy an AmigaOne to flush it
down the toilet. I'm pretty sure he bought it because he was genuinely
interested in running OS4.

Anyway, I don't see how it matters. He bought the product and he is
entitled to support regardless of his real or imagined "political"
views.

And for the rest of us, it's of course interesting to *anyone* who
ever had the slightest interest in doing business with Eyetech, how
they treat their customers.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 59 of 131ANN.lu
Posted by JoannaK on 01-Oct-2004 16:01 GMT
In reply to Comment 53 (priest):
At this point we just have to wait. Someday it'll be revealed, one way or another.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 60 of 131ANN.lu
Posted by Seehund on 01-Oct-2004 16:08 GMT
In reply to Comment 31 (Anonymous):
" After three years, it's evident (as some predicted) that the fucking "Amiga" sticker licence has brought a WORSE kind and level of "consumer protection," "quality assurance" etc than Ahmed's misspelled "Georgio Armany" stickers on his cheap sunglasses. One difference being that the alleged "clone" ("AmigaOne") is more expensive than the "original", and that Ahmed's sunglasses actually work as advertised. "

LOL! To be fair, from what's apparent they're both equally clueless, evasive and lying when it comes to acknowledging and remedying product faults. Credit where credit is due. ;)

It's amazing, the things that can slip past AInc's/KMOS's "quality assurance" and "Eyetech's Engineering Department" unnoticed. Like their own existence, for example.

" How ANYONE with eyes, ears and previous experience with the involved people could POSSIBLY START FORMING THE NOTION that the licensing scheme and this hardware and this licensee in any way could be seen as even remotely positive things for AmigaOS is mindboggling. "

An even more amazing thing is that some still seem to think it's a Good Idea, even after 3 years of almost constant real-life reminders from those who came up with the idea that it's a bloody disaster for AmigaOS.

Not to mention the nagging reminders from us evil "pirates", "blue trolls", "undesirables", "fascists" and whatever other insane labels that were applied to us who want to be allowed to buy AmigaOS.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 61 of 131ANN.lu
Posted by smithy on 01-Oct-2004 16:30 GMT
In reply to Comment 55 (Anonymous):
>Yeah because takemehomegrandma is just "people" and isnt a renowned blue troll
>in the slightest.

Takemehomegrandma is the last person you could call a troll! His posts are always reasoned and he never makes personal insults. But he's a "troll" because you don't agree with him...?

With listening to this kind of rubbish all the time, sometimes I'm glad that the elitists have been sectioned off in their own little amigaworld(.net).
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 62 of 131ANN.lu
Posted by Olegil on 01-Oct-2004 17:08 GMT
In reply to Comment 58 (Johan Rönnblom):
Well, personally I would rather see Eyetech fixing it in future releases and stay afloat to sell me more hardware in the future that spending all their money on fixing these dev-boards and earlybirds.

But I guess having given up on my hardware twice already (I'm looking forward to that OS4-update, some more speed wouldn't hurt the old SE :-) ) I have a slightly different view of the whole situation than most people.

But please remember that for an Earlybird there's BOUND to be a few pesky worms.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 63 of 131ANN.lu
Posted by Anonymous Orc on 01-Oct-2004 17:44 GMT
theres nothing wrong with your board. the system you purchased was designed to run the final OS4 release version - which still isnt ready. That version will make sure that all the wonderful VIA bugs are catered for - and thus you wont need to buy any extra PCI cards.

VIA systems need to be patched a lot under Windows too! and they've got far
more code to work around their issues under Linux then even our old CMD friends!
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 64 of 131ANN.lu
Posted by Seehund on 01-Oct-2004 18:01 GMT
In reply to Comment 62 (Olegil):
>... these dev-boards and earlybirds.

I naturally thought the "development" bit in the marketing referred to "developing software for AmigaOS", or "running software in development stages" (or Linux, before the pre-release was, uh, released). Possibly, if you wanted to stretch the definitions and probabilities a bit, to develop firmware. I believed "Earlybird" was what it was said to be: a special offer, simply meaning "an 'AmigaOne' bought before the release of AOS4, but with a free copy of AOS4 once it's available".

Now I've seen this "people should've known that they bought broken hardware at full price without even legally stipulated rights to free exchange because the name was preceded by 'developer' or 'earlybird'" thing too many times for it to be funny anymore. I would like to believe that this only emanates from a few apologetics in the periphery.

So far I have luckily not seen any absurd excuse like that from Eyetech or any of their dealers. Have I missed something?

But nowadays it's getting more and more common, and it even seems to be the preferred response to every "newly discovered" hardware flaw, instead of facts and a will to find out what's really going on.

I still hope "developer" won't be redefined also by consumer hardware dealers to mean "broken", at least not unless there's an offer - at the time of purchase - for a free exchange/refund once the "non-developer/non-broken" version appears.

Over a thousand (allegedly) people have most certainly not bought a motherboard to "develop" a motherboard.

For the record (or rather for the "red/blue" fanatics looking to slap their silly labels on people), I found the "beta-tester" crap surrounding the Peg1 equally confusing, and I saw similar excuses being bandied about by the apologists. OTOH, "beta-test" does imply something ominous and risky as opposed to "developer", and they were recalled for "Aprilification" or exchange, and the hardware problems were acknowledged for what they were, and then the product was discontinued.

I'd love to see what these people think "SDK" means. "A broken kit of software"?

Anyway, fundamental and immediately apparent hardware flaws like dysfunctional DMA and sound should've been a piece of cake to find in those stringent "certification" and "QA" processes... :P
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 65 of 131ANN.lu
Posted by Seehund on 01-Oct-2004 18:06 GMT
In reply to Comment 64 (Seehund):
... apologetics in the periphery.

Apologists, duh. There's already enough religion in here without my broken English. :)
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 66 of 131ANN.lu
Posted by Joe on 01-Oct-2004 18:26 GMT
Eyetech are nothing more than a bunch of conmen doing the Amiga rounds. Alan Redhouse is crooked, he clearly knew that selling cheap broken shitty hardware at ridiculous prices would work and he damn well knows the buyers will come back for seconds.

If you support Eyetech and Hyperion then you really deserve to get robbed.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 67 of 131ANN.lu
Posted by Olegil on 01-Oct-2004 19:44 GMT
In reply to Comment 64 (Seehund):
Good luck setting up certification and QA with no OS utilizing all the functionality.

As long as neither OS4 nor Linux attempts to support everything on the board, I think it's a safe bet that issues will pop up and have to be resolved. It's happened before. Once the hardware has actually been verified to work with OS4 it makes sense to mass market it. The whole earlybird thingie just doesn't (and never did) feel right to me. Consider yourself lucky you didn't act as support for hundreds of Earlybirds with no Linux experience whatsoever running around screaming about this and that not being how they expected an Amiga to be. Well, D U H. Early adopters get hassles, Earlybirds get the worm.

Let's just say that a release of OS4 2 years ago would have solved quite a few problems, ok?

Thankfully I'm not connected to Eyetech, so you spouting off a bunch of crap doesn't really get to me ;-)

Oh, and this is my last post before going on vacation. Tata!
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 68 of 131ANN.lu
Posted by Gregg on 01-Oct-2004 20:37 GMT
In reply to Comment 65 (Seehund):
Apologists, duh. There's already enough religion in here without my broken English. :)

Funny you should mention religion.

Gregg
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 69 of 131ANN.lu
Posted by Anonymous on 01-Oct-2004 22:08 GMT
In reply to Comment 67 (Olegil):
> Good luck setting up certification and QA with no OS utilizing all the functionality.

Exactly. Now you get it.
The whole "protection by obligatory certification" brouhaha has always been and continues to be a farce.

Not that it would take 3-4 years to spot and acknowledge that it's impossible to fix the problem in software anyway (and a driver for one OS, say, Linux, would've been enough for that purpose -- if it's impossible in one OS then it's also impossible to fix it in software with any other OS).

> Earlybirds get the worm.

HAH! Too true. A big fat slimy squirming overpriced hemi-paretic worm. Conceived in bullshit, brought up in bullshit and destined to live its short life never leaving the dung heap. Early or Late means squat.
But it's a certified and licensed worm damnit, and we've fixed it so that's all you'll ever get, so step right up and slap your dosh on the counter to support The Cause, suckers! Papa Bill needs a new motorbike, and Daddy Alan has always wanted a monopoly of his own, so fuck your little OS. You're gonna play "New Amiga" with us, so bend over and take it Constructively like a good Community Member.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 70 of 131ANN.lu
Posted by Troels on 01-Oct-2004 22:31 GMT
The comments from Eyetech regarding the problems are now available on Amigaworld.net

You have to be an A1 owner to be able to log into the right forum to read it though.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 71 of 131ANN.lu
Posted by itix on 01-Oct-2004 22:35 GMT
In reply to Comment 67 (Olegil):
"Once the hardware has actually been verified to work with OS4 it makes sense to mass market it." Mass market? Where is this mass market... Selling Linux alone is difficult, not to mention less known (including MorphOS) operating systems...
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 72 of 131ANN.lu
Posted by Sammy Nordström on 02-Oct-2004 07:06 GMT
In reply to Comment 69 (Anonymous):
Eyetech made it perfectly clear that the Earlybirds was mostly targeted at developers and they recommended people that wanted a ready to go system to wait until they release the final end user version of the AmigaOne along with the final end user version of AmigaOS4. If anyone bought an Earlybird thinking it was something it wasn't, they got noone else but themselves to blame, IMO. As for me, I'm glad that they released the Earlybird for two reasons:

1. It will be heavily tested and quality assured by hundreds, maybe even thousands of hardcorde users and developers by the time AmigaOS4 is finished and the final end user version of the AmigaOne is released.

2. In combination with the AmigaOS4 pre-release, developers has been given the chance to develop AmigaOne and AmigaOS4 software that will hopefully be available in time for the final release of the AmigaOne and AmigaOS4.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 73 of 131ANN.lu
Posted by Anonymous on 02-Oct-2004 09:53 GMT
In reply to Comment 72 (Sammy Nordström):
"If anyone bought an Earlybird thinking it was something it wasn't, they got noone else but themselves to blame"

Exactly my words.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 74 of 131ANN.lu
Posted by Anonymous on 02-Oct-2004 10:22 GMT
In reply to Comment 72 (Sammy Nordström):
Jesus. We're not talking about unreleased operating systems or broken drivers or people who aren't comfortable with Linux.
This is about hardware.
I'm sure you possess at least basic reading comprehension skills, so why the hell would you make such an idiotic post to this thread? As one poster already noted here, some fanatics have afterthoughts now and think we should redefine "developer" to mean "broken hardware," but your delusions aren't any more interesting or ontopic than any of the previous brainfarts along those lines. What counts is what Eyetech has to say, and now that seems to be something they're ashamed of since it can't be said in public.

In closing, samface, stop abusing whatever substance you're on right now. That last post of yours was more illogical and confused than the worst Eyetech or ainc pressreleases.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 75 of 131ANN.lu
Posted by Johan Rönnblom on 02-Oct-2004 11:42 GMT
So, if anyone bought an A1, expecting that it would have working UDMA
as loudly proclaimed by Eyetech, they can blame themselves?

Well sure. People can blame themselves for believing Eyetech and
Hyperion on this issue, as many people warned them. But I think that
they can also blame Eyetech.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 76 of 131ANN.lu
Posted by Sammy Nordström on 02-Oct-2004 12:10 GMT
In reply to Comment 75 (Johan Rönnblom):
>So, if anyone bought an A1, expecting that it would have working UDMA
>as loudly proclaimed by Eyetech, they can blame themselves?

Yes, because if they wanted a fully functional and ready to go system, they should have listened to Eyetech's recommendation to not buy an Earlybird.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 77 of 131ANN.lu
Posted by Sammy Nordström on 02-Oct-2004 12:13 GMT
In reply to Comment 74 (Anonymous):
>We're not talking about unreleased operating systems or broken drivers or
>people who aren't comfortable with Linux.

We're not?

>This is about hardware.

And exactly how does hardware function without operating systems and drivers?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 78 of 131ANN.lu
Posted by Sammy Nordström on 02-Oct-2004 12:27 GMT
In reply to Comment 73 (Anonymous):
Yes, just *slightly* different wording. :-P
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 79 of 131ANN.lu
Posted by hooligan/dcs on 02-Oct-2004 12:47 GMT
In reply to Comment 73 (Anonymous):
>>"If anyone bought an Earlybird thinking it was something it wasn't, they got noone else but themselves to blame"

>Exactly my words.

I agree 100%. It's their own fucking fault. Shut up and live with it.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 80 of 131ANN.lu
Posted by Anonymous on 02-Oct-2004 17:28 GMT
In reply to Comment 11 (jesus h christ!):
> Teron customers'

I'm an AmigaOne customer, 'cause my board _can run_ AmigaOS4, a Teron cannot..
;-))

SCNR
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 81 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 01:16 GMT
In reply to Comment 77 (Sammy Nordström):
>>We're not talking about unreleased operating systems or broken drivers or
>>people who aren't comfortable with Linux.

>We're not?

AIIIIIIIEEEEEEEH! This is like trying to discuss something with Homer Simpson!

>>This is about hardware.

>And exactly how does hardware function without operating systems and drivers?

Damnit samface! You have pretended to be a fucking imbecile in so many posts on ann by now that I start wondering if you're really just pretending!

The hardware is flawed.
We're talking about the Teron/AmigaOne motherboards, hardware, to repeat what you obviously have missed after 3 virtually consecutive newsitems, including this one, and some 500 comments, including the ones in this thread.
At least one of the flaws cannot be worked around in software. Thus, software is beside the point. Beyond the scope of this discussion. Off topic.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 82 of 131ANN.lu
Posted by Eva on 03-Oct-2004 05:32 GMT
In reply to Comment 52 (MarkTime):
Posted by MarkTime (67.106.203.98) on 01-Oct-2004 14:10:42
amigaone purchasers fall into two camps...they know what they got, or they don't know what they didn't get....either way a true amigan never complains about paying too much for crappy hardware.

I tend to think this is just a boring post, that isn't even genuine.
______

Well when there are around trolls like you, or Pixie or Amon or CheesGrate or Olegil (and the blue troll list can continue) that repeated that AOne work perfectly ("We have a nice driver for Dma transfers" Frieden "ballonist" BrosTM) ... well, someone could buy an Aone thinking that it works ...

Honestly I think that all ppl that buyed an Aone should be refunded plently.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 83 of 131ANN.lu
Posted by Eva on 03-Oct-2004 05:35 GMT
In reply to Comment 72 (Sammy Nordström):
Posted by Sammy Nordström (131.116.254.197) on 02-Oct-2004 09:06:02
In Reply to Comment 69 (Anonymous):
Eyetech made it perfectly clear that the Earlybirds was mostly targeted at developers and they recommended people that wanted a ready to go system to wait until they release the final end user version of the AmigaOne along with the final end user version of AmigaOS4. If anyone bought an Earlybird thinking it was something it wasn't, they got noone else but themselves to blame, IMO. As for me, I'm glad that they released the Earlybird for two reasons:

1. It will be heavily tested and quality assured by hundreds, maybe even thousands of hardcorde users and developers by the time AmigaOS4 is finished and the final end user version of the AmigaOne is released.

2. In combination with the AmigaOS4 pre-release, developers has been given the chance to develop AmigaOne and AmigaOS4 software that will hopefully be available in time for the final release of the AmigaOne and AmigaOS4
____________

Really?
How much money you get from Eyetech to say this idiot words?
Everyone, included you, repeated that AOne was a perfectly running machine and that only the drivers was broken, that all problems was FEATRURES

Go back and read your pathetic posts Sammy boy.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 84 of 131ANN.lu
Posted by Eva on 03-Oct-2004 05:39 GMT
In reply to Comment 78 (Sammy Nordström):
Posted by Sammy Nordström (131.116.254.197) on 02-Oct-2004 14:27:16
In Reply to Comment 73 (Anonymous):
Yes, just *slightly* different wording. :-P

__________

.... idiot there is an official Eyetech docs that say PRATICALLY "We took from you somemoney for a crap and not running dongle ... well it's your problem" ... and you continue to support Eyetech and call Aos4 customers idiots ...
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 85 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 08:55 GMT
In reply to Comment 83 (Eva):
Simple question for you, Eva; is the Earlybird AmigaOne functioning as advertised or not? Considering that it was advertised by Eyetech as an Earlybird (ie pre-production run) and as a NOT ready-to-go system, I'd say it is functioning as advertised. What some individuals has claimed in the ANN.lu forums and so forth is irrelevant.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 86 of 131ANN.lu
Posted by Johan Rönnblom on 03-Oct-2004 10:16 GMT
In reply to Comment 82 (Eva):
Eva, I usually don't read your rants, but I don't think it's fair of
you to include Ole-Egil in that group. From what I've seen, he's one
of the few (maybe even the only one?) who has shown a serious interest
in getting Linux to run on the AmigaOne properly, and from what I've
seen he has not primarily tried to dodge reality. It is one thing if
he has sometimes believed in and repeated information that he got from
some less than credible sources, but you're suggesting something that
goes far beyond that.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 87 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 10:46 GMT
In reply to Comment 83 (Eva):
>Go back and read your pathetic posts Sammy boy.

Which ones? The ones where I said that there seems to be some problems related to the VIA chip or the ones where I said that the Articia related problems is something that is curable with software? It's the trolls like you that has been wrong all along, Eva. Just crawl back under the rock you came from, ok?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 88 of 131ANN.lu
Posted by Seehund on 03-Oct-2004 12:15 GMT
In reply to Comment 85 (Sammy Nordström):
Simple question for you, Eva; is the Earlybird AmigaOne functioning as advertised or not?

I'm not Eva, thank God, but no. No "AmigaOne" model or revision so far has functioned as advertised at the time of sale.

Considering that it was advertised by Eyetech as an Earlybird (ie pre-production run) and as a NOT ready-to-go system, I'd say it is functioning as advertised. What some individuals has claimed in the ANN.lu forums and so forth is irrelevant.

Please indicate where Eyetech, any of their dealers or the party granting the "certification" (AInc/KMOS) have said that the hardware is broken. Where have they said that normal warranties do not apply to the hardware, in case "new" flaws are discovered? As you said, what you claim in online fora is irrelevant.

The "Earlybird offer" (it's not a special motherboard version, what gave you that idea?) was about letting people buy the licensed and allegedly certified "AmigaOne" hardware before AmigaOS 4 bundles would be available, and then getting a copy of AOS for free. Read the announcements. You will not find it said, at least not by any "officials", anywhere that the offered hardware might not be up to scratch and/or sold without warranties, or differ in any way whatsoever from the same hardware when sold after AOS4's release (which at least Eyetech believed to be "a few more weeks" away at the time they started the marketing of the "Earlybird" offer, exactly 23 months ago).

Now, I wouldn't be surprised if you come up with the usual non-sequiturs, creative semantics, hairsplitting and your own unique definitions of "functioning as advertised", such as "yeah, they've said there's on board sound, ethernet, 3/4 free PCI slots and whatnot, but they never said customers should expect to USE it properly." I think nobody should have reason to believe that this odd definition of "functioning as advertised" is used not only by some random people in online fora, but also by an Ainc-licensed and reputable computer shop.



Back on topic, does anyone here know the answer to "Worried A1 owner's" question yet? What did Eyetech say on that fansite?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 89 of 131ANN.lu
Posted by Andrea Maniero on 03-Oct-2004 12:39 GMT
In reply to Comment 88 (Seehund):
> Back on topic, does anyone here know the answer to "Worried A1 owner's"
> question yet? What did Eyetech say on that fansite?

Apparently:
http://www.ann.lu/comments2.cgi?show=1096454447&category=events&number=406#comment

Kind regards,
Andrea
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 90 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 15:06 GMT
In reply to Comment 89 (Andrea Maniero):
Wow, it looks like Eyetech is going with the "D - option" in the original post, it looks like they will do nothing! I am actually a bit surprised about that, and disappointed, because I thought at least they would offer working UDMA IDE cards for free ...

In most western countries there are special trade laws dealing with corporations doing business with consumers. The corporation is considered an expert (and has superiour knowledge about its products), the consumer is considered plain dumb (and needs special protection by the law when dealing with these "experts").

Eyetech has time after time ensured us all that the Amiga One WORKS FINE and that there are no problems with it at all. But even if they hadn't publically made those ensurances time after time, it wouldn't have mattered, since a corporation is SIMPLY NOT ALLOWED to sell faulty products to consumers. Of course, shit happens, we see that all the time in all areas (car industry, electronics industry, food industry, medicine industry, etc), but then the corporation IS REQUIRED to do something about it, to fix any problems and put it right, and they CAN NOT do it in a way that makes the customers suffer in any way. The corporation is always responsible when dealing with consumers, no exceptions!

BY LAW, Eyetech is required to either correct all the boards sold, provide any extra components needed for it to work properly, or to make proper compensation to the consumers in other ways for their flaws. But the law aside, this would also be THE ONLY DECENT THING TO DO, wouldn't it?

It is clear to me now that Eyetech actually knew very little about the product "they developed". Probably they honestly THOUGHT it was OK, but obviously it wasn't. Perhaps it was OK for other corporations in HW dev business to use as an Articia S development board, but you can simply not sell untested products at great expense to consumers! If Eyetech isn't prepeared to handle this in a proper way - make corrections and/or offer the extra hardware fix and/or compensate in other ways - then they simply HAS NO PLACE IN CONSUMER MARKETS! Saying things like "well, you should have known that our product could have problems, so we won't help you" to consumers is not only un-decent, it's probably even criminal in most countries!

I also want to make a comment to the people in this thread, like Samface etc, who previously so tirelessly proclaimed time after time that the Amiga One was FINE, WORKING and FLAWLESS, but now suddenly turned 180 degrees around and say things like the above "blame yourself, you should have known it probably would have problems" etc - YOU DAMN HYPOCRITES! How can you _POSSIBLY DEFEND_ this, and suddenly call the Amiga One customers "stupid" in various wordings? You have fooled and you have decieved, and now you blame the victims (buying based on your recommendations) for stupidity! HOW CAN YOU POSSIBLY LIVE WITH YOURSELF YOU LOWLIFES?!?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 91 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 15:39 GMT
In reply to Comment 90 (Anonymous):
LOL, that was... an interesting read...

Back to reality.

If you have bought an A1 and aren't satisfied. Get in contact with *your dealer* and ask for a solution/refund. I honestly can't understand how you expect *your dealer* to read a post at ANN, take the time to figure out who you are, and then get in contact with you.

If you *are* satisfied with your A1 even though it has flaws, or if your warranty has expired, just sit back, relax, and make the best you can of the situation.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 92 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 15:44 GMT
In reply to Comment 88 (Seehund):
From http://www.eyetech.co.uk/addbar.php?Address=/PRODUCT/PAMA1/AMIGA001.HTM :

"Please note however that in buying an Earlybird system you are buying into a product that, from the software/firmware pont of view, inevitably needs further refinement before being able to be sold as a true consumer product."

...

"This of course will not suit everybody, and if you want a switch-on-and-go AmigaOne system then this Earlybird offer is not for you."
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 93 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 15:50 GMT
In reply to Comment 91 (Anonymous):
"If you have bought an A1 and aren't satisfied. Get in contact with *your dealer* and ask for a solution/refund. I honestly can't understand how you expect *your dealer* to read a post at ANN"

I really think it is Eyetech that is outmost responsible here, not the poor dealers!

"If you *are* satisfied with your A1 even though it has flaws, or if your warranty has expired, just sit back, relax, and make the best you can of the situation."

I would sit back, relax and be satisfied if Eyetech would take on their responsibility and make my expensive Amiga One work as it should!
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 94 of 131ANN.lu
Posted by Johan Rönnblom on 03-Oct-2004 15:55 GMT
In reply to Comment 92 (Sammy Nordström):
I can't see anything in Alan's now censored statement that he thinks
the problems could be solved by updating software or firmware,
however. And even if he did, he should provide those updates, not just
talk.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 95 of 131ANN.lu
Posted by Anonymous on 03-Oct-2004 16:03 GMT
In reply to Comment 92 (Sammy Nordström):
If you are selling to consumers you can not make terms like that! Either you sell to consumers and complying with consumer trade laws, or you don't sell to consumers. If they could not guarantee their products quality and if they had no intentions of correcting any future discovered flaws (which now seems to be the case), THEN THEY SHOULD HAVE WAITED SELLING THEM TO CONSUMERS until they could!
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 96 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 16:18 GMT
In reply to Comment 94 (Johan Rönnblom):
He gave a perfect reasonable explanation for these VIA related problems, such as the inability to test certain functions because of the lack of drivers and VIA's inability to cooperate. The drivers was completed just a few weeks ago and they are currently working on a solution. What more do you expect?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 97 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 16:19 GMT
In reply to Comment 95 (Anonymous):
Who said that they wouldn't have the intentions to not correct the problems as soon as possible?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 98 of 131ANN.lu
Posted by Johan Rönnblom on 03-Oct-2004 16:20 GMT
In reply to Comment 96 (Sammy Nordström):
I expect him to replace or repair sold products that do not work as
advertised, or to refund the buyers or otherwise compensate them for
the loss of functionality.
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 99 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 16:26 GMT
Look people, all I'm saying here is that those who bought an Earlybird should have been aware of the fact that these things are normal for a pre-production run only intended for hardcore users and developers rather than normal end-users. Earlybird owners are kind of like hardware beta testers and a few quirks are to be expected. That is by no means saying that Eyetech shouldn't address those quirks, on the contrary. It's a good thing that these issues are worked out now so that it will function really well in time for the final release of AmigaOS4. Ok?
How will Eyetech deal with the 'issues' in the A1 against customers? : Comment 100 of 131ANN.lu
Posted by Sammy Nordström on 03-Oct-2004 16:28 GMT
In reply to Comment 98 (Johan Rönnblom):
How they solve the problem remains to be seen. However, the main thing is that they are working on a solution, right?
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