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[Web] IOSPIRIT with new website and new support conceptANN.lu
Posted on 27-Sep-2003 22:21 GMT by Felix Schwarz (Edited on 2003-09-28 00:43:39 GMT by Teemu I. Yliselš)7 comments
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IOSPIRIT, developer of well-known software titles such as fxPAINT, fxSCAN and VHI Studio and distributor of among other titles the webbrowser IBrowse, today presents itself with new website and new support-concept. The new website, basing on the internal new development "Callisto II", is clearly devided in the sections News, Products, Downloads, Service, Company, Basket and protected customer login area (Login) and allows a fast and targeted navigation within the IOSPIRIT-pages. Help texts embedded into the new pages guide visitors through input masks and contain additional, valuable information.

In the future, the customer's account is at the centre of all offers and services:

Inside the account orders are placed and managed, product registrations submitted and saved, support queries sent and if needed address changes submitted.

But enhancements are not limited to the surface: internally a lot of changes have been made as well. From now on, express orders can be placed, skipping the one hour period for last-minute order changes before actual order processing, orders can be automatically split depending on availability, packaging and shipping costs are already calculated in the basket and the total value of an order is automatically converted to other currencies for orientation. By the introduction of a direct link between IOSPIRIT and the creditcard-processor, the average time required for the processing of payments via VISA, MASTERCARD and EUROCARD has been shortened to only a few minutes.

Hand in hand with the introduction of the new website, the support-concept received a major revision to allow an even more efficient and faster processing. Therefore, online-forms especially designed to meet support-requirements (so called support desks) are available to IOSPIRIT-customers via the IOSPIRIT-website for each product. They presort support queries, ask for all required information and archive the complete correspondence for a supportquery, thus providing everything for a better overview and processing. An account and the registration of all bought IOSPIRIT products are now precondition for being able to send a supportquery.

With the introduction of the new shopping system, accounts from the old system can no longer be used. IOSPIRIT-customers should open a new account in the now installed, new system. Once logged into the new account, the function "Transfer account" is available, which will transfer registration data and keyfiles from the old shop system in a few seconds and completly hassle-free.

Answers to frequently asked questions regarding the new shop- and support-system can be found in the "IOSPIRIT company and website FAQ", general information on the shop can be found in the "Shop information".

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